The greatest misconception seems to be who Mp3Car is. As you can see, we are a few young people who are into car computers and technology, trying to provide customers with excellent service with the online store and ensure the exchange of information on car computing with the forums.
As I am sure many have noticed, Mp3Car has had a lot of ups and downs over the last two years - stock outs, failure to clarify what a product was, miss-shipments, StreetDeck marketing, the never released HD-radio, etc.
The decisions made were not always the right ones. For this we honestly apologize, that we failed to be as good as we could have been, because we stumbled with the challenges of being enthusiastic about car computing technology, and running a good business. Many decisions were made based on how cool a product was, what the staff believed was possible in terms of R&D, and the desire to get a product to market.
Unfortunately, there was not enough focus on meeting the needs of customers effectively and for the long term by building a sustainable company. With staff changes and operational changes and a lot of listening to customers' needs, we have worked hard to change the above problems.
Mp3Car supported StreetDeck for years as you all know. Mp3Car made this decision in 2005 after meeting Chuck at a Meet Up and seeing how great his software was. The goal was to develop and support the software, so that the car computing hobby could have another great front end. Mp3Car put extensive resources into the development of this software, which it will never fully regain.
Mp3Car failed to achieve the goal it had hoped to achieve. Functionality was promised and worked on, but does not work as well as had been intended. It was never the intention of anyone at Mp3Car to mislead customers - but Mp3Car staff and StreetDeck engineers most definitely would have been better off in under-committing and overachieving. So yes, the Mp3Car management made mistakes, because they got excited about the potential of StreetDeck.
With respect to the end of Mp3Car's relationship to StreetDeck, we are legally obligated not to provide more detail than what is in the press release. However I would like to repeat that this was a difficult decision, but Mp3Car expects that StreetDeck will continue to exist and be developed. It looks like we need to remove StreetDeck entirely from the store, based on Chuck's comments, so we will do so now.
In terms of CentraFuse and iGuidance, I personally made the decision to offer CentraFuse on Mp3Car as well as iGuidance in October when i came to work at Mp3Car. We are a store, a store is supposed to offer selection, this decision was made based on logic, not on future plans to change Mp3Car's relationship with StreetDeck. This is exactly the explanation I provided to Flux in October at SEMA. Many other products have been added, so that Mp3Car can be a better store.
We all understand the anger and frustration, however things were simply out of the control of Mp3Car. We sincerely apologize for the past service issues. We hope that you will understand that we made mistakes and recognize that we can no longer make such mistakes. We hope to regain your confidence over time by working hard and being receptive and selling products on the store that are correctly advertised. If there is something that you think we should change, and care to share it, please post in Suggestions/Comments or our customer service sub forum, or email the store, or email the address at the bottom of the forums - and we will consider your ideas and look at making changes.