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We still can't post details yet, but the outcome is generally positive. Realistically it might even be another 30 days before we can give an update of substance.
This is a publicly accessible forum.Originally Posted by meth68
The only information the moderators have is what happens on these forums.
We (the moderators) aren't associated with the business aspects of mp3car.com (the mp3car.com store, StreetDeck, etc.).
Posting personal information, including IM information is a violation of the forum rules.
We still can't post details yet, but the outcome is generally positive. Realistically it might even be another 30 days before we can give an update of substance.
It must have taken 5 days to draft that statement...
We waited 6 weeks to hear "generally positive" and 30 days? Lol that is hilarious. FO can you take your customer complaints serious for 1 second. I have been part of and signed NDA (if this is still your reasoning why no updates) much larger then SD I can assure you that. You can still inform us as to if our concerns will be resolved, you can still update us on SD related updates/fixes. We honestly don't care about any buyouts or merges, all we care about is your leaving us out to dry for software we paid for and helped make popular enough to even warrant any consideration for another outside company. And to further insult our intelligence, you tell us 6 weeks ago, 1 week, then you say 1 month, you come on past your most recent deadline to just say another 30 days? Give us a break, we are customers of yours, we are supposed to be on the same side. It takes 3 BBB complaints in a 30day span on a company to cause any issues, just think ahead for a second if that number is 200+ over 1 weekend? You need to sit back and talk it over with the powers to be and come up with something to assure us we aren't being screwed over here because we currently are.
Honestly at this point I don't care if 30 days or 30 years before you can give an update of substance its a moot point for me.
I for one am done with StreetDeck (good riddance to bad rubish) and have been for several months. Be certain I will never make another purchase from mp3car.com as well as do my best to make certain anyone that will listen to me will also do the same.
What bothers me most is not the complete lack of support for over 3 month's, or even the vague dismissive statements that you have released over the past month or so Fiberoptic.
What really other bothers me most is that not in one of your statements Fiberoptic has there been even the slightest hint of being apologitic, which shows the complete lack of respect and empathy you have for your customers.
The above has to be one of the most feable pathetic statements I have ever read. "While you may not be receiving responses to support requests as quickly as you would like" for the love of GOD are you insane there has been NO response from mp3car for any support issue's in over 3 months.
Also in your first statement in this post you askedFair enough but perhaps you should try showing some of the same respcect you are requesting to your existing customers.
Whatever it is that you are working on, I hope it includes finding a new customer base because from the looks of things you no longer have many adoring fans here. Furthermore, the small business excuse is absolute BS. One's ability to maintain a positive customer experience while simultaneously dealing with the challenges of business is paramount regardless of size. If you think otherwise, I strongly suggest quitting now while your still in the black. Im sure if you dont like your customers, someone else will be more than happy to have them.
it fair to say that my business with mp3car is done , with stupid statments and the way you treat your customers like you do , you dont deserve to have a business , "the outcome is generally good " ffs 5 weeks for that 1 line "statment"
here is a shorter one
"FO" it can meant more than Fiber Optic !
Treating me like this just lost you another customer. I might do all my research on stuff in your forum, costing you money in bandwidth. But i will now pay 20-30% higher prices elsewhere just to NOT buy stuff from you because you have treated me like crap. Period. I have just as much respect for you and your company FO as you do for me....none.
X
Have you guys contacted your local aggencies to try to get your money back? I had bought a Jeep Grand Cheroke and when I was looking at it i heard a strange noise, the dealer said it was nothing and 4 months later the engine exploded from the inside.... The pistons had actually melted and fused to the engine block. When i tried to contact them, i received no response and when i did they told me that i bought it as-is so im stuck with it. I was furious and contacted HELP ME HOWARD which is a lawyer that gives legal advice. They told me to call Miami-Dade Consumer services. From what i understand they can not force a company to reemburse you, but they can mess up the businesses credit, leave really bad reports, and destroy the companies reputation. So basically when people go to research and all that stuff comes up, they loose business. So once i called them, literally 1 hour later the dealership was wanting to make a deal. I had bought a new engine, they reembursed me for that, gave me $1,500 on top of that, dropped any payments I had left on the car, and towed it away.
I am sure that there is a same local agency that can do the same in this matter. People shouldnt have to wait 3 1/2 to 4 months just to find out if the software they purchased is either dead in the water or alive and kicking. Plus even if there are no updates, it is rediculous that they offer no support on their currently avaliable software.... i understand making people wait for an upgrade.... but no help at all???????????
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Is that the statement we have been waiting 30 days for? and how would you like us to take that statement? It contains nothing, no information, no respect, and an obvious lack of care for the consumer. At the least you could have mentioned something about when customer support would be returned to normal. I find this to be intolerable
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