Thread: StreetDeck Status

JohnWPB I think what the customers are upset about is FO did not help the cause 1 bit. A month+ ago we were supposed to hear something, a month goes by and this post is made. There is zero information in his post and could have been posted back when we were told to wait the initial week. The "this is ridiculous" thread would have never come about if this had happened. Why say update in a week, wait 6 weeks to say wait another month?


CarComp sorry but your example won't carry any weight when comparing the situation SD customers are in. First off we were all originally complaining because we weren't getting the features we were expecting by now and most of us paid a decent amount of money because of these "coming soon" features. They have since been abandoned in the eyes of it's customers (bluetooth anyone? traffic updates?). These are features that were listed as coming soon years ago, No one is complaining about some fancy new feature that would be consider a bonus. Now factor in the fact that the SD team won't even give us proper updated information and well you have your group of upset customers.

Originally Posted by meth68

JohnWPB I think what the customers are upset about is FO did not help the cause 1 bit. A month+ ago we were supposed to hear something, a month goes by and this post is made. There is zero information in his post and could have been posted back when we were told to wait the initial week. The "this is ridiculous" thread would have never come about if this had happened. Why say update in a week, wait 6 weeks to say wait another month?

.

Three major assumptions that are causing you more grief that you should allow....

1) You assume that FO is in charge of the situation and just decided not to tell anyone anything.

2) Coming soon does not mean "by our expected time frame".

3) Because there is silence, nothing is being done on Streetdeck.

Truth is, I really doubt FO is anywhere close to being in charge of this situation, and that statement he gave at the request of everyone here? One little slip.....one little missed word.....and it could have cost him everything. And he did it anyway. That should get some major kudos, not "that's the weak sauce", whatever the hell that means. He put his neck on the line to make us feel the best he is allowed to do. And that is why if people want to leave, then I say "don't let the door hit ya where the good lord split ya".

If they are working on anything like the Aptera.....there are release dates that MUST be made. They connot slip as there are about 30 other companies that depend on that date. Because of constraints like that, we do get put on the backburner. And rightly so. We might not have a front end if they don't. Flying cars were supposed to be "coming soon", but I finally gave up and sold my Moler stock. It's not going to happen "that" soon.

I will bet a dollar to a doughnut that when SD does come back, it is going to blow your mind what has been done.

I still think that a formal applogoy is in order for the lack of tech support that is due. Forget not letting us know about what the future holds at SD. If he is gonna come back and say we are still developing and SD is not dying, well fine great, I don't need anymore info on that, but they did not take responsibilty for their failure to provide support in this past time, and did not even appologize for staying loyal with absolutely no support. He mentioned that they may have not got some support issues back in a timely manner. How about not at all. that is a bit more truthful.

Listen FO, Thanks for the update of where things stand, but any company that truly valued their customers would recognize that they are at fault for cutting off all communications even on the support side. You have not made it clear that you do value our loyalty as a customer by not giving one bit of an apology for letting the blind lead the blind out here. a simple statement at the end of your post "We do apologize for not being able to provide the expected suppport to the community at this time, and hope that we can regain our credibity towards our customers in the future! would be sufficient.

I do understand that there is a logical reason behind the secretiveness of what the future holds, but cannot begin to understand how you can sit back and watch the community struggle with issues on the existing product that you are still selling and not give one bit of help.

Not to be a smart azz about things, but if that has been the case and is for the next month, maybe the confirmation email when people buy a license should be, "Thank you for your purchase of SD, but you are SOL on getting any help from us at this time should you run into any issues with setting up the program." but it had to be said. I'm angry about the lack of support, not the lack of update about the SD updates. I love the product and will continue to wait, but hold strong my views on managements decision to stop technically assisting the community on the existing version of SD.

Originally Posted by Autockr989

I still think that a formal applogoy is in order for the lack of tech support that is due. Forget not letting us know about what the future holds at SD. If he is gonna come back and say we are still developing and SD is not dying, well fine great, I don't need anymore info on that, but they did not take responsibilty for their failure to provide support in this past time, and did not even appologize for staying loyal with absolutely no support. He mentioned that they may have not got some support issues back in a timely manner. How about not at all. that is a bit more truthful.

Listen FO, Thanks for the update of where things stand, but any company that truly valued their customers would recognize that they are at fault for cutting off all communications even on the support side. You have not made it clear that you do value our loyalty as a customer by not giving one bit of an apology for letting the blind lead the blind out here. a simple statement at the end of your post "We do apologize for not being able to provide the expected suppport to the community at this time, and hope that we can regain our credibity towards our customers in the future! would be sufficient.

I do understand that there is a logical reason behind the secretiveness of what the future holds, but cannot begin to understand how you can sit back and watch the community struggle with issues on the existing product that you are still selling and not give one bit of help.

Not to be a smart azz about things, but if that has been the case and is for the next month, maybe the confirmation email when people buy a license should be, "Thank you for your purchase of SD, but you are SOL on getting any help from us at this time should you run into any issues with setting up the program." but it had to be said. I'm angry about the lack of support, not the lack of update about the SD updates. I love the product and will continue to wait, but hold strong my views on managements decision to stop technically assisting the community on the existing version of SD.

Perfectly stated. x2.

Originally Posted by Autockr989

I'm angry about the lack of support, not the lack of update about the SD updates. I love the product and will continue to wait, but hold strong my views on managements decision to stop technically assisting the community on the existing version of SD.

Well said actually. And I agree with a lot of it. The people that tic me off are the "I'm going to take my toys and go home!" after getting the exact respose that was asked for. The rest of us might be upset or even angry, but we will wait patiently as we love the product. Now, if they come back in a month and say "Hey guys, we've been spending our profits on beer and whores! How's it going?", then, I might get a little MORE ticked off.

I just wanted to chime in and agree with the most recent posters. The issue (for me) is NOT the extended waiting period for "soon to be released" features, it's the lack of support.

I bought the ELMSCAN device from mp3car (rather than a cheaper source) because it was indicated as functional/working. Turns out, the elmscan does not work with Streedeck at all, so I had to buy other 3rd party software ($150) to get the elmscan to do anything more than blink at me.

I had a complete system failure, (hardware related) and had to reinstall streetdeck from scratch on upgraded hardware. Got it up and running, but now the skin I like wont install. No idea why. No help, either.

So then today, I had to reboot the computer. When I load up streetdeck, it halts during load up and tells me to insert the installation CD. Unfortunately, my CD drive isn't permanently mounted, so I have to wait till the weekend to get my system running again. I RELY on my GPS.

So, I'm done. The lack of support is unacceptable, regardless of whatever announcement you are sitting on.

On my way home, I reinstalled RR. Now I have to go figure out how to get the GPS program from Streetdeck working with RR.

Originally Posted by danielkh

Three major assumptions that are causing you more grief that you should allow....

1) You assume that FO is in charge of the situation and just decided not to tell anyone anything.

2) Coming soon does not mean "by our expected time frame".

3) Because there is silence, nothing is being done on Streetdeck.

Truth is, I really doubt FO is anywhere close to being in charge of this situation, and that statement he gave at the request of everyone here? One little slip.....one little missed word.....and it could have cost him everything. And he did it anyway. That should get some major kudos, not "that's the weak sauce", whatever the hell that means. He put his neck on the line to make us feel the best he is allowed to do. And that is why if people want to leave, then I say "don't let the door hit ya where the good lord split ya".

If they are working on anything like the Aptera.....there are release dates that MUST be made. They connot slip as there are about 30 other companies that depend on that date. Because of constraints like that, we do get put on the backburner. And rightly so. We might not have a front end if they don't. Flying cars were supposed to be "coming soon", but I finally gave up and sold my Moler stock. It's not going to happen "that" soon.

I will bet a dollar to a doughnut that when SD does come back, it is going to blow your mind what has been done.

1. I do not assume FO is soley in charge but I believe he is the person we see here posting our updates

2. Coming soon means just that.. The definition of soon is "in the near future" 2 years would be considered in the near future. We haven't even gotten updates about Bluetooth other then its not working as of yet.

3. There is much more behind just the silence, silence for new features is one thing but silence regarding previous features that we were expecting to be complete by now is another.

Oh and I will I will bet a dollar to a doughnut that when SD does come back, it is going to cost us paying customers extra money even though SD v1 was never completed.

Let me tell you this, I am extremely happy with my SD, other then some standby issues I dont have any issues. All I am asking for is the features I was expecting to get by now. Give me BT and traffic updates and I am happy. Other minor things like "move to top" when moving a song up within your play list and stuff like tht can be ignored while this stuff is going on in the background.

Please stay on topic. If you wish to talk about other stuff please start a new thread. I am going to delete any posts that do not relate directly to the thread.

I am happy to keep this thread open, as long it is civil, constructive and people stay on topic.

Note: If you believe that I have deleted your post and it deserves to be here, send me a pm and we can sort it out.

Well, I think it's kind of sad, but in the 6 mths I have been MIA, not much has changed around here... You know, SD is a community driven project in some respects. If you have the time (unlike me) and you have the know how, develop and extend. Even if SD was to release a final revision, there is so much the development community could do with it. I honestly wish I could, but unfortunately these days time means money and money means stress For all those contributing, keep up the good work... For those of you waiting for SD to do it for you, encourage your community programmers to get on board.

For me when I was more active, the biggest setback was not with what StreetDeck could or could not do, it had more to do with the cost actualization of adding internet to my car. I could not justify the cost, therefore all the hype about extending my car with internet products that buzzed around this forum seemed like a pipedream (and still does). I didn't really get excited over creating products I could never use.

In closing, you can do anything you want to this framework/product if you spend a little time in the C# world and learn the interface. Hopefully that encourages some of you, and hopefully someday I will be able to start actively contributing again.

-out