An Open Response to MP3Car.com
I appreciate the notice/update you gave. I too work in an industry where we must keep many pieces of information 'close to the vest'. That being said, this is a bit hard to swallow. Like I have said before, I am an engineer. I work in a company where we are always developing great new things for our customers. It is also a startup. I started at the company when it was losing money like coins in a sofa. I stuck with it because of the things they had done for their customers. Like the patrons of MP3Car, they were not always happy.
The difference is, we let our customers know we were ALWAYS thinking about them. At the end of the day, they are your lifeblood. Without them, you fail. Your board of directors (or whatever you guys have set up over there) will sit at the roundtable asking why you cannot keep your current customers happy, and what on earth can you be spending their, and your, money on that does not go specifically to making sure that they always come to you for what they need. This is a prime example. If StreetDeck were being actively supported during this time, you would have NO issues. Instead, it seems to the users as if you have suspended everything.
First off, you NEED someone on this forum trying to resolve peoples problems, during the month in which you make your business deals. To not have someone doing that, is an utter slap in the face to your customers. Even having a voice saying, hey....we are looking into this issue and will update you shortly, is far better from a customer service standpoint than sitting there idle in the manner that you are in this regard.
I have taken small startups from nothing to public or to sale. I know of which I speak. You are dropping the ball here and seriously putting your good name in jeopardy. I do not wish that. Neither do you. And you certainly wont want to deal with the fallout of selling your company under a paper agreement, where you sell it as it stands, and then the purchaser sues you individually because you did not live up to a previously issued SLA. I have also been through that.
I seriously do appreciate you guys. I know you are here because you love the hobby. I also know that you are here because you see the business interests in this hobby. Do not let yourselves get thrown to the wayside because you made bad business decisions for your company looking for the quick buck. We are your customers. We have supported you till now and we will after. Look after us first and I promise you this, you will be greatly rewarded.