I can see some of your point, but you are misunderstanding. The DVD mailing problem is not a small mishap. "When you consider the number of hours and work put into deceloping, supporting, and improving this program", it is hard to believe that the simpler act of getting to the end customer wouldnt be just as critical.Originally Posted by Zinjamaster
As for "you arent paying that money for the DVD and the nice looking (but dysfuntional case. You are paying that money for the licensing, development and support time." This is completely and utterly wrong and I am sure MP3Car and Streetdeck would disagree with this statement if they valued their business. I am paying all this money to GET A PRODUCT they are SELLING. If I dont GET THAT PRODUCT in a form I can use, then all I did was GIVE THEM MONEY. They didnt sell me anything but a useless box with plastic inside it that is shiny.
Like anything I am sure you paid a set amount of money for of a certain substantial amount, if you are promised something and it not delivered to your promised expectations, then you likewise become disappointed. It is the shear meaning of disappointment. To expect something and it not come to fruition as expected.
I find it hard to believe that if I told you I would give something you valued more than $150 to you in exchange for $150 that you wanted. You in response give me $150 and I in response give you something you dont value more than $150 (say a box with a useless plastic disc inside it), that you wouldnt be even the least bit upset. Please... Only those that are currently disappointed can even relate...