Thread: Just got my actual Retail DVD in the mail and boy and I disappointed..

Originally Posted by Zinjamaster

I think the issue has been covered enough. My DVD was also messed up, but just give the sales guys a call and get another one. I can't see how anyone could have foreseen what was going to happen. I have to disagree with the post by tn6478. The software needs work (as does all software, especially software this new), but the service from the StreetDeck team exceeds any expectations I had. They seem to be on top of development and react very quickly to bugs. I have had several issues with things not working right, and about 75% of the time, the problem was on my end of things. The DVD mailing problem is such a small mishap, when you consider the number of hours and work put into developing, supporting and improving this program. Just my 2 cents worth.

And just to clarify things, you aren't paying that money for the DVD and the nice looking (but dysfunctional) case. You are paying that money for the licensing, development and support time. The physical media cost is insignificant compared to the costs of the other things.

LJ

I can see some of your point, but you are misunderstanding. The DVD mailing problem is not a small mishap. "When you consider the number of hours and work put into deceloping, supporting, and improving this program", it is hard to believe that the simpler act of getting to the end customer wouldnt be just as critical.

As for "you arent paying that money for the DVD and the nice looking (but dysfuntional case. You are paying that money for the licensing, development and support time." This is completely and utterly wrong and I am sure MP3Car and Streetdeck would disagree with this statement if they valued their business. I am paying all this money to GET A PRODUCT they are SELLING. If I dont GET THAT PRODUCT in a form I can use, then all I did was GIVE THEM MONEY. They didnt sell me anything but a useless box with plastic inside it that is shiny.

Like anything I am sure you paid a set amount of money for of a certain substantial amount, if you are promised something and it not delivered to your promised expectations, then you likewise become disappointed. It is the shear meaning of disappointment. To expect something and it not come to fruition as expected.

I find it hard to believe that if I told you I would give something you valued more than $150 to you in exchange for $150 that you wanted. You in response give me $150 and I in response give you something you dont value more than $150 (say a box with a useless plastic disc inside it), that you wouldnt be even the least bit upset. Please... Only those that are currently disappointed can even relate...

The end result for the customer is the product, you are correct. That is just the beginning, however. The physical media you (and I) received in the mail is only part of the product. The support, future development, enhancements, etc are much more important to me (and I may be the minority) than the physical media that the product initially arrived to me on. I think a better analogy would have been "I sold you a product that was valued at $150.00, and you received a defective $150.00 product with quick turnaround for replacement". I think a mistake was made when the media was shipped out, no doubt about that. I just think it ought to be handled like everything else someone buys that is defective - get a replacement. I for one only needed the DVD for Mappoint. All the rest of my system was working with the downloaded version. Waiting a couple more days for a new DVD didn't seem like a big deal to me when I had at least 75% of what was important to me already (MP3, XM, DVD, Pictures, Skin Editing). I am not saying that is not OK to be disappointed, only that when you look at the level of service and development for this product, it exceeds most expectations, and makes me realize that the bad media was a small thing.

LJ

I am sorry for all the problems with the case. We are just as disappointed with them. We had the same expectations when we purchased the cases that they would actually perform what a case should do and protect the DVD not damage it. I agree it is completely unacceptable to have cases that don't work and we are taking the problem up with the manufacturer and taking special measures to make sure the dvds are no longer damaged during shipping. We are replacing all DVDs that were damaged because of the faulty cases at our expense. Nobody is saying you should have gotten a damaged DVD, you do unfortunatly have to wait for another DVD to be mailed to you, which is regrettable.

In any case, there should be little left to debate, this thread is being closed as it is turning into a flame war, if you have a problem, please contact me or the store so we can address it.

If you recieved a scratched DVD, please just contact the store and they will mail you a new one.