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SSS3 · 05-21-2007, 01:10 PM

I'm sorry to report yet another sad Gore Research tale and that I didn't see this forum before I purchased a Proscan ISO tool in April. I received the tool promptly with a serial number. Unfortunately when I loaded the software and tried to use the tool, it wouldn't elicit any more information from my vehicle than the type and version of the interface. I contacted Gore Research support and sent them the communication log. Since then, despite numerous attempts to contact Gore Research and even David Gore directly, I've heard nothing back. Obviously Gore Research isn't any better at communicating with its customers than their tool is with vehicles.

Since the tool was useless to me, I returned it within the website advertised 30 day trial period requesting a refund. It's been almost a month and I've still heard nothing from Gore Research. I've contacted PayPal and the Better Business Bureau to make them further aware of Gore Researches' deceptive business practices. After reading other posts on this forum, I'm not optimistic I'll ever hear anything from Mr. Gore or his company. I will notify the forum if I do.

05-21-2007, 01:10 PM	#91
SSS3 Newbie Join Date: May 2007 Posts: 1	No communication... I'm sorry to report yet another sad Gore Research tale and that I didn't see this forum before I purchased a Proscan ISO tool in April. I received the tool promptly with a serial number. Unfortunately when I loaded the software and tried to use the tool, it wouldn't elicit any more information from my vehicle than the type and version of the interface. I contacted Gore Research support and sent them the communication log. Since then, despite numerous attempts to contact Gore Research and even David Gore directly, I've heard nothing back. Obviously Gore Research isn't any better at communicating with its customers than their tool is with vehicles. Since the tool was useless to me, I returned it within the website advertised 30 day trial period requesting a refund. It's been almost a month and I've still heard nothing from Gore Research. I've contacted PayPal and the Better Business Bureau to make them further aware of Gore Researches' deceptive business practices. After reading other posts on this forum, I'm not optimistic I'll ever hear anything from Mr. Gore or his company. I will notify the forum if I do.