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I have not even tried this.
I will ask QA if they have tried this.
My position with the company does not involve QA or testing work. I have other responsibilities that occupy my time. I am helping to take care of some testing and QA work on the side in order to bring the QA and testing up to par.
I will say that this is a lower priority issue and probably won't take presidence over other necessary fixes at this time.
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