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ok I got to noticing that the open box unit I got kept dumping the passkey, probably the reason for it being open box, I guess best buy doesn't return defective products to the manufacturer, they just stick them on the shelf and let someone else buy them again! any way I returned it and got a new one, I see it doesn't even come with software, that was the empty pouch for the batteries that I mistook for a cd sleeve. this one is working great, no problems.
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