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RR is not designed for the Gramma & Grandpa crowd, nor do I think it's intended for the non-hobbyist.
Consider: IF RR were more user friendly it would also likely be less modifiable. Look at the packaged products and ask yourself, 'Can I learn how to mod this material? Is there a huge user-base of modifiers I can go to for help? are there tons of options for various skins? can I program it HOWEVER I like?' I imagine your answer is going to be 'No' for most of them.
Is RR really that much of a problem to setup? Is it THAT difficult to find help? I've seen a few fair suggestions for improving the installer, but frankly if you need so much more automation in the install then RR is not for you.
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