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My Retailer has told me that they have tried to contact Xenarc, by both email and phone, and not getting any response from them.
As I have had continual problems with my screen since February, I am getting very tired of this situation.
Firstly, for the first month it was awaiting the firmware upgrade.
Then it was awaiting a cable to do the upgrade. Here it is mid June, and still no progress in resolving the problem. I have advised that I now want a replacement screen, and the excuse now is "awaiting stock"
I see that Xenarc are now releasing new types of screens. While I applaud any company to expand, they really need to pause for a moment and fix the issues at hand, prior to introducing new items.
I have tried emailing their support, but got no response.
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