MP3Car.com - View Single Post

silvi4000 · 08-14-2008, 09:24 PM

Quote: Originally Posted by armine

Neonturbo,

We do not ship used touch panels, these are all unused. It sounds like you have received a touchscreen that was somehow scratched in storage. Please email the store and we will ship you out another touch panel.

Also, we have not received an email from you at all regarding this issue, and I see above that you write that you submitted a ticket.

In the future, should you have an RMA issue, please email the store directly, so that you can be assisted immediately.

regards,
Heather

Interesting situation. I bought a replacement touchscreen for an old model lilliput. I received the package today and the first thing I noticed when opening it is that the screen is used and it has a BIG scratch on top the actually cut one of the embedded wires. Heres picture of what im talking about:

you can see the scratch and cut wire on center top
(Order#: 30010 placed on 8/12/2008)

I sent an email tonight to orders@mp3car.com stating that the screen is clearly used, it wont work as its scratched and one of the wires is cut and that the product description doe snot state its a used part. Everyone is entitled to the benefit of doubt and hopefully I'll receive an answer tomorrow morning and a NEW touchscreen this weekend. But it is still suspicious that this is happening to other people too.

I have faith that this is just a mistake. I chose mp3car store instead of a honk kong vendor even though mp3car store was more expensive hoping to get good service.

08-14-2008, 09:24 PM	#19
silvi4000 Low Bitrate Join Date: Oct 2007 Posts: 63	Quote: Originally Posted by armine Neonturbo, We do not ship used touch panels, these are all unused. It sounds like you have received a touchscreen that was somehow scratched in storage. Please email the store and we will ship you out another touch panel. Also, we have not received an email from you at all regarding this issue, and I see above that you write that you submitted a ticket. In the future, should you have an RMA issue, please email the store directly, so that you can be assisted immediately. regards, Heather Interesting situation. I bought a replacement touchscreen for an old model lilliput. I received the package today and the first thing I noticed when opening it is that the screen is used and it has a BIG scratch on top the actually cut one of the embedded wires. Heres picture of what im talking about: you can see the scratch and cut wire on center top (Order#: 30010 placed on 8/12/2008) I sent an email tonight to orders@mp3car.com stating that the screen is clearly used, it wont work as its scratched and one of the wires is cut and that the product description doe snot state its a used part. Everyone is entitled to the benefit of doubt and hopefully I'll receive an answer tomorrow morning and a NEW touchscreen this weekend. But it is still suspicious that this is happening to other people too. I have faith that this is just a mistake. I chose mp3car store instead of a honk kong vendor even though mp3car store was more expensive hoping to get good service.