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Some of my other experiences building this carputer were a lot less pleasant in the customer service department.
From another vendor I bought CoPilot Laptop Live 7.0 USB only to be shipped an incomplete product (it had a wrong part inside that meant it couldn't be used). ALK (CoPilot's manufacturer) responded that there had been a mix up at the assembly plant and they'd screwed up a large run of them. They sent me a replacement part on the slow boat, I got it 5 or 6 days later. But, besides just inconveniencing me, they didn't refund the money I spent to have my original shipment expedited. In such situations the company really should do something to demonstrate their regret, such as sending the replacement part overnight, including an extra set of maps, something.
Also, I bought a Gyration wireless keyboard/mouse and discovered after an hour or so of trying to make it work that it was defective. They had a notice on their site, apparently they had produced and distributed a very large number of defective units. I contacted them for a replacement. I was told there was a good chance if I returned it to the store I'd just get another defective unit. I was told they would ship a replacement same day, and that I'd have it in 3 days. Instead, it arrived just over a week later. I complained, and very much to their credit, the vice president of sales responded very appropriately to my complaint and put the matter right.
I understand that accidents do happen, but when I make them, I certainly try to make sure everyone I negatively impacted by my mistakes are made "whole", and I expect the same of those I do business with as a consumer.
Oh, and since it relates to my intent of the thread, when Steve from KarPC was over dropping off the power supply, and I mentioned that ALK screwed up the CoPilot shipment (something I didn't order through him, but through another site), he offered to lend me the part I needed to make the GPS receiver work. That's pretty generous and amazing, in my opinion.
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