Well, they actually want to charge me a $15 restocking fee (6%), even after apologizing!!!!
Transcript of emails (start at the bottom and read up):
From: "The Discount Hound" <sales@thediscounthound.com>
To: Rob
Subject: Re: Dimensions on your website are wrong for the Pixelon
Date: Tue, 18 May 2004 14:25:51 -0700
Hello,
Once again we are sorry for the mistake. In the event that it does not work
right for you processing is 6%.
Warranty is void if you take it apart.
Christopher
----- Original Message -----
From: Rob
To: "The Discount Hound" <sales@thediscounthound.com>
Sent: Monday, May 17, 2004 7:48 PM
Subject: Re: Dimensions on your website are wrong for the Pixelon
> While I'm sure it was unintentional and was just information passed along
> to you from the manufacturer, you misrepresented the dimensions, go
measure
> it yourself if you haven't already. I'm not even certain yet I want to
> return it, I like the monitor. I understand shipping isn't refundable,
> that's common sense. The monitor has been "used". The plastic film on
the
> screen was removed and it was hooked up to test at home, that's the extent
> of it. It wasn't until I went to install it in the car that I noticed the
> fit was not correct. I'm meeting with my installer this week to find out
> what we can do. Likely it will involve having to remove the plastic
> casing, so I imagine if we go that route, you will probably tell me you
> won't cover any warranty on the screen? What exactly do you mean by
> "processing"? I hope you're not referring to a restocking fee.
>
> - rob
>
> At 03:05 PM 5/17/2004, you wrote:
> >You may return the product if it's in an unused condition. Processing and
> >shipping are not refundable.
> >
> >Christopher
> >
> >
> >----- Original Message -----
> >From: "Rob"
> >To: "The Discount Hound" <sales@thediscounthound.com>
> >Sent: Saturday, May 15, 2004 11:18 AM
> >Subject: Dimensions on your website are wrong for the Pixelon
> >
> > > Hi Christopher, from your website:
> > >
>
><http://www.starvision.us/product.php?SP-7VGAT>
http://www.starvision.us/pro
d
> >uct.php?SP-7VGAT
> > > Dimensions: 7.75" (W) X 4.75" (H) X 1.38" (D)
> > >
> > >
> > > The actual dimensions of this unit are:
> > > 6 7/8" x 5 1/4" x 1 1/8"
> > >
> > > Because of this it does not fit in my navigation pod. I'm not sure
what
> > > I'm going to do yet, I want to see if it's possibly to modify the pod
> >since
> > > I like this monitor, but
> > > I want to give you a heads up so you can check this out for yourself
and I
> > > also wanted to let you know I may need to return unit because of
> > > this. Thanks very much.
> > >
> > > Cheers, Rob