mp3ford

To all that may not be aware of, or up to date on the EIO / ECSC site information, i am starting this little forum to keep everyone aware of and updated on the ongoing bull**** that people have and continue to experience in attempting to order or receive their product.

While this firm's products are more than reasonably priced, there is a hidden cost to this. Anyone who has hung out in #mp3car on Efnet is aware of the ongoing grief surrounding peoples efforts to deal with this company, myself included. Waiting periods of more than a month to receive product is not uncommon, and as recently as this past August, there was a three month waiting period for people to receive these 6" Sharp screens. Excuses during this period of time from EIO ranged from them being in a period of moving from one location to the next, a shipment caught in customs that they couldn't get ahold of, a shipment being stolen from them, etc.

For a brief period, they apparently were doing well in meeting customer expectations, the first three weeks of September i believe. Then it all went to Hell in a hand-basket again. About the middle week of October, it was found out that EIO had apparently been evicted from their place of business in Gardena (Thanks for the tip, KPT) and they became very difficult to contact, putting the phone on an answering machine, and not answering messages, as well as very selectively answering emails. They claim to have moved from that place of business. This business is certainly mobile, they've been claiming to be on the move since i first visited the web site a year ago! The EIO LCD hypermail web-board ( http://www.eio.com/public/lcd.1999/ ) is currently filling up with customer complaints about shoddy service, screwed up orders, excessively long delays in filling orders, inaction on returns of defective product, etc.

If you are fortunate enough to receive contact from this firm via email, it's invariably after a two week period from your initial email to them.

If you have a problem with an order not being shipped out, it's for one or more of the following reasons:

a: Your cheque didn't get there, they claim *cough*Bull*****cough* - real reason, they misplaced it, or they screwed up their accounts receivable paperwork, or they are stalling for time.

b. They indicate they are behind in filling orders and answering email due to disorganization brought about by their physical move and relocation. Ok. Only problem is, they've been using that excuse +9 months now, it's getting old.

c: There shipping department has screwed up a series of orders, so they fired half of the people in the shipping department. the other half of the shipping department is now backlogged in catching up with shipments. Hello?!?? This is a systemic problem, if true.

All of the above i have gathered from info from others, as well as from my own experience in dealing with EIO through two orders. On the first order, i am still awaiting satisfaction on a missing component a month later after receiving the incomplete shipment. The second shipment, is now over a month in their hands, with no sign of it being shipped out. Excuse (c) from above is currently being used by EIO, just FYI.

Feel free to post your own horror stories if you have them. In some perverse way, it may make you feel a wee bit better to know you/I am not alone...

Mp3Ford

MP3Car.com