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amthar · 11-10-2005, 01:46 PM

I hate posting things about my hard drive's performance history, as I alwasy seem to jinx myself... however.

Somewhere between 5 and 7 years ago I was GIVEN (yes, GIVEN) a Maxtor drive. It died, but it was still under the warranty period, I forget if it was 1 year or 3 years. Regardless, I sent it in using the same advanced replacement process, as most hard drive companies have this process available to customers (aka suckers).

About two weeks later I still see the charge for the drive they sent me. I call them up and they say:

"Your drive was missing a sticker, so it's not under warranty."
"Uh... what sticker"
"It was a sticker that said "do not remove this sticker""
"Well, I was given this drive. And obviously if a sticker says not to remove it, I have no reason to remove it, and I won't. I guess it fell offI do not see how that affects me."
"I do not know how you got the drive or how the sticker came off, but I cannot replace your drive free of charge/under warranty"
"Yes you can, just don't charge me. I didn't take the sticker off that says don't take the sticker off"
"I'm sorry sir, I cannot do that."

So I talk to a manager, they say the same thing. So I tell them that I am going to cancel the charge on my credit card. The manager got rude and said that if that happens my case would automatically be forwarded onto the legal department. I told him they could come find me and sue my *** but otherwise they weren't getting a dime from me.

Needless to say, I got the charge cancelled and I never heard another word from them.

Ever since then I have sworn off Maxtor, although I hear GREAT things about them now... so I've been thinking about giving them another chance. I have been buying both WD and Seagate... but it seems now I'm going to go purely with Seagate.

Stupid companies. Congrats on getting it all sorted out, even if it did take 1,000,000 years.

11-10-2005, 01:46 PM	#3
amthar Constant Bitrate Join Date: Jan 2002 Posts: 217 My Photos: ()	I hate posting things about my hard drive's performance history, as I alwasy seem to jinx myself... however. Somewhere between 5 and 7 years ago I was GIVEN (yes, GIVEN) a Maxtor drive. It died, but it was still under the warranty period, I forget if it was 1 year or 3 years. Regardless, I sent it in using the same advanced replacement process, as most hard drive companies have this process available to customers (aka suckers). About two weeks later I still see the charge for the drive they sent me. I call them up and they say: "Your drive was missing a sticker, so it's not under warranty." "Uh... what sticker" "It was a sticker that said "do not remove this sticker"" "Well, I was given this drive. And obviously if a sticker says not to remove it, I have no reason to remove it, and I won't. I guess it fell offI do not see how that affects me." "I do not know how you got the drive or how the sticker came off, but I cannot replace your drive free of charge/under warranty" "Yes you can, just don't charge me. I didn't take the sticker off that says don't take the sticker off" "I'm sorry sir, I cannot do that." So I talk to a manager, they say the same thing. So I tell them that I am going to cancel the charge on my credit card. The manager got rude and said that if that happens my case would automatically be forwarded onto the legal department. I told him they could come find me and sue my *** but otherwise they weren't getting a dime from me. Needless to say, I got the charge cancelled and I never heard another word from them. Ever since then I have sworn off Maxtor, although I hear GREAT things about them now... so I've been thinking about giving them another chance. I have been buying both WD and Seagate... but it seems now I'm going to go purely with Seagate. Stupid companies. Congrats on getting it all sorted out, even if it did take 1,000,000 years.