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@RoyN: the online vendor who is making good is Monarch Computer. Remind me to send Monarch a "thank you" note. Also remind me to send WD a "F-U" note.
@Enforcer: good luck. Perhaps when it comes time to cash in on your warranty, drives will be plentiful and WD will have gotten a clue and improved their customer service.. I hope that by the next time I have to deal with them, I don't have to deal with this again.
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