I submitted an order through the myscantool.com website on April 30, 2006.
Quote:
This email confirms that you have paid Gore Research (sales@myscantool.com) $98.00 USD using PayPal.
This credit card transaction will appear on your bill as "PAYPAL *GORERESERCH".
PayPal Shopping Cart Contents
Item Name: ProScan ISO OBD-II Scan Tool
Item Number: 201
Quantity: 1
Total: $89.99 USD
Cart Subtotal: $89.99 USD
Shipping: $8.01 USD
Sales Tax:
Cart Total: $98.00 USD
To date I still have not received a single communication from them verifying that they had received my order, or any tracking information.
I submitted a ticket via their online support system on May 2, 2006 to request shipping information, which i amended on May 4, 2006. This ticket has gone unanswered.
It has now been over one full week and I have not received a reply from myscantool.com or Gore Research to indicate that they have shipped my unit and software. Anyone have any advice/experience they could share when dealing with this company's ****poor customer service?