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I have the same problem with these jokers. I've order my unit early on in the year and got the run around for weeks. I would get a confirmation in the mail right after I order saying that the shipper received shipping info and that the package would be shipped soon and then nothing would happen. The package didnot ship for weeks and it would emails after emails to get a response. In the response, I would get a sob story of some sort telling me the reason why it was late. By the time the unit finally ships, I no longer needed it. It sat as paper weight until about a month ago when I had a check engine light and needed to clear it and fix the problem before state inspection. So I plugged the unit and guess what, the unit did not work right. I check the web site and find out that I'm two revisions behind on the software, ah....great I though, I'll just update the software and most of the bugs should go away. I was wrong the unit still sucks, the customer service is none existance. I put in a service ticket on their website and a week later someone replies back saying that they will be out a couple of days a that my ticket will be forwarded to the appropriate person and the dumb bimbo closed out my ticket. Well its been a couple of weeks since that response and I still haven't heard anything back. I went to a shop to have my check engine light clear and codes pulled so I can fix the problem. Again this unit has proven to be useless to me. Should I have known, I never would have bought a scanner unit from these basement clowns and looking at some of the experiences that other people have had with them I feel that I am not the only one they are screwing. This has upset me enough where I signed on this forum and typed this long a** posting. My only wish is that anyone who is even remotely considering ordering anything from this so call company do there homework and research first.......
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