someone please help me with diagnostics problem

jash7 · 05-09-2008, 07:14 PM

all i wanted a carpc for is to get some diagnostics.

so i went and bought an interface ( http://www.obdpros.com/ )
and bought pcmscan.

so i went and ran everything and it says it is connected but won't pull any diagnostics! i spent a lot of money on it i would really appreciate it if someone could help me out. the car is a 1998 ford mustang.

also, the problem isn't pcmscan. i also tried one of the free programs that came with my interface and i had the same issue. it says it connects, but doesn't actually read any information!

Paracelsus · 05-09-2008, 09:50 PM

I am no expert yet, but it will be helpful to know what make/model/year car we are talking about.

Bugbyte · 05-09-2008, 09:51 PM

I doubt you'll find technical help for that product here. Have you tried their forums or calling them?

Have you tried it on a different car?

jash7 · 05-09-2008, 11:09 PM

Quote: Originally Posted by Paracelsus

I am no expert yet, but it will be helpful to know what make/model/year car we are talking about.

i said it's a 1998 ford mustang.

and is it possible i'm missing some drivers or something?

PPE · 05-10-2008, 12:54 PM

The OBDPro interface is a solid unit and should be working fine. It is possible that you may have received a defective hardware interface.

If you can send me a techlog from PCMSCAN, I'll take a look and see if I can figure out what is going wrong. Email support@palmerperformance.com with the techlog, or let us know and we'll tell you the steps to generate the techlog.

-Brian

jash7 · 05-10-2008, 12:57 PM

oh btw, i tried it with the program obddiag, and it worked. it's just pcmscan. i hit the little green circle and nothing happens it just goes back to the red square button.

PPE · 05-10-2008, 01:01 PM

How long ago did you buy your OBDPro interface?

jash7 · 05-10-2008, 04:20 PM

like a week or so. why?

Paracelsus · 05-10-2008, 04:30 PM

Quote: Originally Posted by jash7

i said it's a 1998 ford mustang.

Oh sorry. I missed that, and I actually read your post twice.... Sorry again. Never mind me.

jash7 · 05-10-2008, 09:56 PM

haha it's cool don't worry about it

michbound · 05-12-2008, 11:09 AM

jash7,

I missed your post initially but can you PM me your addr? Not sure why you are having this problem but I will mail you an interface tested to ensure it works with PCMScan and then you can just mail me your current one so I can identify the issue - I will include a postage paid coupon in the shipment....

BTW: When you say PCMScan connects successfully what info is listed on the OBDII settings screen?

Thanks
Paul