SSS3

I'm sorry to report yet another sad Gore Research tale and that I didn't see this forum before I purchased a Proscan ISO tool in April. I received the tool promptly with a serial number. Unfortunately when I loaded the software and tried to use the tool, it wouldn't elicit any more information from my vehicle than the type and version of the interface. I contacted Gore Research support and sent them the communication log. Since then, despite numerous attempts to contact Gore Research and even David Gore directly, I've heard nothing back. Obviously Gore Research isn't any better at communicating with its customers than their tool is with vehicles.

Since the tool was useless to me, I returned it within the website advertised 30 day trial period requesting a refund. It's been almost a month and I've still heard nothing from Gore Research. I've contacted PayPal and the Better Business Bureau to make them further aware of Gore Researches' deceptive business practices. After reading other posts on this forum, I'm not optimistic I'll ever hear anything from Mr. Gore or his company. I will notify the forum if I do.

MP3Car.com

 

Aries

I ordered the PROSCAN II from Gore Research on May 8th. I received tracking info on the 14th, checked it out and it just said "The U.S. Postal Service was electronically notified by the shipper on May 11, 2007 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date.'. So after waiting and waiting for a change i filed a claim with paypal and requested a refund. Got no response.... Now yesterday (the 25th) i get home and find a USPS box sitting at my door, WooHoo my proscan is made it. Tested it, works great. But i still suggest taking your money elsewhere, Customer service is less than poor. And they should have posted a contact number on the website (E SUPPPORT SUCKS) You can find similar products for much cheaper (I am not saying this one is bad) and with better service. I give Gore Research 3.8 out of 10.

spannerwiz

Good Day
I ordered and elm scan module from Gore and it arrived within a week in New Zealand. I have no complaints at all and was amazed to see so many bad reports on the net. My only regret was I orederd the rs232 instead of an USB one
Ernest New Zealand

spiros_galiatza

It apears that Gore is still up to the same tactics.
I order a Pro Scan, money was taken, and no product, no responses to E-Mails, nothing. I will contact my credit card and Pay Pal today.

tibimakai

I got my ProScan kit but the latest software (5.0) does not connect to my car(Jaguar 1995 XJ6). In stead I'm using there 4.0A version which connects to my car but this is an older version with some error codes popping up all the time.
No support from Gore research. They won't answer to your questions.
Do not buy this product.

ProScan

Once again, I apologize to everyone here who has experienced problems with us. I also want to thank those of you who took the time to register on this forum and provide positive feedback for us.

We continue to sell hundreds of kits each and every month, and the vast majority of our customers receive their order within 2-3 days and are completely satisfied with our ProScan software. Believe it or not, this thread is not made up of only a very small percentage of our dissatisfied customers. On the contrary, the MAJORITY of our dissatisfied customers find this thread because it ranks high in search engines due to its long history and keyword relevancy. This trend is easily proven by looking at the post count of those who make complaints. They are not forum regulars, but just someone who registered just to voice their opinion.

Additionally, we do work with those who are dissatisfied with us, for any reason, and strive to settle all disputes in the customer's favor. This thread provides a long history of how our small business has improved drastically over its short history. It also provides evidence that we resolved issues with every single person who complained in this thread... even when the situations were beyond our control (customs delays, customer error, etc.).

Due to the high search engine ranking of this thread, people are using this thread as a support forum for our ProScan product line. This trend needs to be put to an end as MP3Car forums should be used for other purposes.

Therefore, I have recently added a public support forum to our web site. It can be found at: www.myscantool.com/forum

We do have customer support staff on hand, and they are doing a great job at addressing customer issues and answering questions. If you contact our support department via the eSupport system, and you do not receive a timely or helpful response, then please post your issues to the support forum on our web site. You may also find that your question has already been answered in the support forum.

From this point on, we will not be answering questions for customers on this forum or any other forum other than the one on our web site.

Lets please continue ProScan-related discussion at:

The ProScan Support Forum
http://www.MyScanTool.com/forum

Thank you,
David Gore
Developer of ProScan

RedGTiVR6

As such, this thread has been closed.

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MP3Car.com