Xenarc Issues, Grr

IntellaWorks · 11-21-2004, 11:32 AM

Here's a set of e-mails I wrote to Xenarc, after I called asking if they could send me some extra buttons. They told me that I needed to buy the casing for 25.00.

me: Hello, I called recently about getting an extra set of buttons for the Xenarc 7” 700TSV and was told that I must buy the entire casing package for 25.00. I really only need the buttons and have no use for the casing. I also can’t see myself paying 25.00 for just the little buttons. Is there a way that I can just get the buttons sent to me I don’t mind paying 5 or 10 dollars for the time and effort it takes to mail them, it would be greatly appreciated.

Thank you for your time.

them:
Hi xxxxx,
Have you purchased our 700TSV before? Do you know who you purchased the monitor from?
Thanks,

me:
I bought the monitor directly from your online store (Xenarc Direct)

them:
If you can provide your sales receipt number, I’ll have the buttons shipped to the address listed on the sales receipt.
Thanks,

me:
I don’t have my sales receipt number, but I assure you that I bought it from xenarc direct. I don’t mind paying 5-10 dollars for the time it takes you to put the little buttons in a package and send em’ out.

them:
Go ahead and give me a call tomorrow. If you can provide the transaction date, I can find the sales receipt and have the buttons sent out to you.
Thanks,

---This set of e-mails has taken about 2 weeks, I'm not looking for free buttons, nor am I blaming anyone for ruining my original buttons. (I did that pretty good on my own) I also dont remember when I baught the LCD and I think thier being a little nuts as to finding out weather or not I actually baught the screen from them. I dont mind paying money for thier time but just not 25.00 on buttons.

I do know that they fix screens there so I'm pretty sure they wouldnt have to rip open a case and steal them to make me happy they probably have some lying around.

I'm upset because I hear about how great thier service is from everyone else but thier being natzi's about some buttons :-\

Altimat · 11-21-2004, 02:07 PM

Depends what your time is worth, but I think you paid $25 for the buttons already.

Spare case never hurts either.

gospeed.racer · 11-21-2004, 02:13 PM

At least they are willing to work with you a bit. A lot of companies have a "no serviceable parts inside" policy. In the 2 weeks you have been emailing, i bet you could track down a date of purchase.

digitalww · 11-30-2004, 04:46 PM

I have the buttons - $5 shipped.

LMK,
Armen

IntellaWorks · 12-01-2004, 07:20 PM

I got my buttons !!!!!!! not from xenarc though, but from DigitalWheelz...

Thank you for everyone who responded.

And thank you digi6talwheelz even though its little buttons you dont know how much it's helped.