Am I the only one taken for a ride by FREEDOM INPUT?!

f1vlad · 11-12-2006, 04:16 PM

So, some of you know me, I've had my carputer for a while and enjoyed it for a while, too. Maybe since mid summer.

Everything worked perfectly except freedom input keyboard that folds. After spending so many hours with it, I gave up and demanded that Freedom Input takes it back for replacement or repair. They kindly did that.

Now it's been two months that I haven't heard any kind of responses from them. Last two weeks, I have tried to contact them and here's what I get:

Quote:

This message was created automatically by mail delivery software.

this is the keyboard that I am talking about: http://www.blackberrycool.com/wp-con...oardclosed.jpg
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

support@freedominput.com
mailbox is full: retry timeout exceeded

------ This is a copy of the message, including all the headers. ------

I guess I should forget about my money.

I had the most terrible experience with this keyboard.

f1vlad · 11-15-2006, 09:11 AM

I guess I am the only one who got screwed with this keyboard

MatrixPC · 11-15-2006, 12:59 PM

maybe you should contact your CC company.

f1vlad · 11-15-2006, 01:59 PM

Quote: Originally Posted by MatrixPC

maybe you should contact your CC company.

Why? The purchase was made long time ago. Maybe 7 months. They cannot credit money back, I think.

f1vlad · 01-04-2007, 11:34 AM

I think it's fair to post an update.

Quote:

from Steve Tomkinson <support@freedominput.com>
Jan 2 (2 days ago) reply-to support@freedominput.com
to XXXXX@gmail.com
date Jan 2, 2007 9:34 AM
subject [#QNY-837132]: my keyboard sent to your office

Dear Sir,

We need a return address please.
I apologise on behalf of Freedom Input for the delay. The gentleman handling your account left the company and it is only now that we are uncovering much of the work that was not completed.
I can confirm your keyboard was received and is waiting to be sent back to you.

Regards
Best regards

Steve
Freedom Input Ltd

Ticket Details
Ticket ID: QNY-837132
Department: Freedom Mini Keyboard
Priority: Low
Status: Answered