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Old 04-07-2005, 05:37 PM   #1
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Do you know what's happening with my order?

Hi all,

I ordered a couple of items on DigitalWW, yes Armen, He sent it to me a few days ago but i can see in FedEx tracking page that the items are in my country (Spain) but they don't send it to me.




Apr 7, 2005 8:56 AM

Shipment exception

MADRID ES

Regulatory agency clearance delay


Apr 6, 2005 12:23 PM

Shipment exception

MADRID ES

Regulatory agency clearance delay


Apr 5, 2005 9:28 AM

Shipment exception

MADRID ES

Regulatory agency clearance delay


Apr 4, 2005 8:30 AM

Shipment exception

MADRID ES

Regulatory agency clearance delay


Apr 1, 2005 10:12 AM

Shipment exception

MADRID ES

Regulatory agency clearance delay


Mar 31, 2005 10:08 AM

Shipment exception

MADRID ES

Regulatory agency clearance delay


Mar 30, 2005 11:21 AM

Shipment exception

MADRID ES

Regulatory agency clearance delay


Mar 29, 2005 12:41 PM

Shipment exception

MADRID ES

Regulatory agency clearance delay


4:50 AM

In transit

MADRID ES

Package available for clearance


3:33 AM

In transit

PARIS FR




Mar 28, 2005 7:42 PM

Departed FedEx location

PARIS FR




6:14 PM

Arrived at FedEx location

PARIS FR




Mar 26, 2005 10:08 PM

At local FedEx facility

PARIS FR




4:36 AM

Departed FedEx location

INDIANAPOLIS, IN




Mar 25, 2005 3:05 PM

In transit

INDIANAPOLIS, IN



...



Do you know what 'shipment exception' and 'Regulatory agency clearance delay ' mean. I don't know where to call for information here in Spain.
Do you know something about ??
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Old 04-07-2005, 05:39 PM   #2
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I'd just contact FedEx and ask them directly what the messages mean.
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Old 04-07-2005, 06:01 PM   #3
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Did you look on the fedex site? it tells you what a shipping exception is!!!!!!! I remmember beacause Cris had the same problem with his order from digitalww. Bascically there is a customs delay with your order. It is normally resolved in a few days but it wouldn't hurt to contact your local fedex branch to check there has not been any customs charges applied.
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Old 04-07-2005, 06:13 PM   #4
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^^^^^What he said.



BTW did you order yours with anchovies or pineapple?
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Old 04-08-2005, 08:51 AM   #5
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Ok, the problem was i couldn't find the FedEx Spain phone number. I called this morning.
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Old 04-08-2005, 11:12 AM   #6
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Quote: Originally Posted by Enforcer
^^^^^What he said.



BTW did you order yours with anchovies or pineapple?


My guess would be pinapple, as that usually causes a clearance delay for me...
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Old 04-08-2005, 11:15 AM   #7
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Quote: Originally Posted by Pepe
My guess would be pinapple, as that usually causes a clearance delay for me...

yeah order things with plenty of fibre if you dont want any 'clearance delays'
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