No, it was a *****, for sure. I actually figured the problem with my button (it was driving me nuts). Turns out one of the support tabs (where the upper board gel washer/bolt screw in) was bent slight downwards. I re-aligned it and everything works great now.
And that bottom board was a lot of fun getting out. I have to echo the comments about why the heck Infill didn't put a access door on the bottom for the memory?? Seems like a no-brainer.
Anyway, all is good... now if I could just get my ghost image to restore.
Scot