problem with 7'' xenarc tsv monitor

customaudioman · 02-06-2008, 02:37 AM

Im having problems with the brightness setting on the monitor after I shut down the carputer. It suppose to remember the last state of brightness, contrast, phase, ect.. But when I start my car, it starts out with what I left off with on the setting, but as soon as windows boot up to the wxp desktop. It always go to 33 brightness from last state brightness of 95. I called Xenarc ,they told me it should save it in the memory of the monitor it self. They said it might be a problem inside of the monitor if it not remembering the last setting of the monitor. It just suck to keep setting the brightness every time I start my car.

skuller · 02-06-2008, 11:34 PM

I have same problem on my xenarc, I didn't bought it new and don't need it, so I don't care.
My xenarc remember backlight setting but not brightness/contrast..

Arrow · 02-07-2008, 12:15 AM

I have the same problem. They told me it's a known issue with some older versions. Here is what they said about getting a new one.

Quote:

Replacement control boards can be purchased ($115 + shipping), but we will
need the old control board sent back to us before we can ship out the new
one. Please complete the RMA form at www.xenarc.com/cservice.html and
follow the outlined procedures.

Please note, this part is non-refundable and does not carry any type of
warranty.

Xenarc Technical Support
support@xenarc.com

When I asked about any way of getting the control board without sending my old one first, they said I could not.