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Old 03-20-2008, 04:37 PM   #1
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Stupid Xenarc

<RANT>
So I had the common problem of the screen losing it's settings every now and again. I contacted Xenarc and they told me I could buy a new control board without this problem for $115, but I had to send in my old board first. This was a pain because I had to be without control of my computer for a couple weeks while I waited for the new one. Very annoying. After a couple weeks, the new one came in. The first thing I noticed was that it had what looked to be some hand soldered areas. That's fine, refurbished works. Then I noticed the clip for the ribbon cable was broken off. Ok, as long as the cable stays in the connector. So I get it all put back together and it seems to be working perfectly. Then the next day, my brightness was back down to 33% and the screen was all off center. WTF! I reset it, and it lost its settings again on the next reboot. It now loses it's settings almost every time the computer reboots or the resolution changes! I paid $115 to fix a problem, and the "new" part is even worse! They told me this part would have no warranty, but I'm gonna call them and raise hell. They'd better work with me here.
</RANT>
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Old 03-22-2008, 07:39 AM   #2
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Tell me how that goes...... I had a defect on my Lilliput (dead pixel) and I sent it back, recieved the second screen and it had the same dead pixel in the same exact place.... I too got ****ed off and raised hell..... I then opened up the screen and marked it in a unique way so I can tell if its the one I sent back. Sent it back and recieved the 3rd screen, opened it up, had the unique mark, but the dead pixel was gone and the screen worked perfectly..... Funny thing is, on each new screen it had a new serial number!
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Old 03-27-2008, 04:34 PM   #3
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Finally got a reply:

Quote:
We apologize for the inconvenience. We will test a control board here for a
few days to make sure it is saving the settings. Once we are sure we have a
working control board, we will ship it out to you with a return label for
the old board.

We will email you when the new board is sent out.


Xenarc Technical Support
support@xenarc.com

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Old 03-27-2008, 07:30 PM   #4
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I own a xenarc 700idt, and it looses settings from time to time.

I would like to see a picture of hand soldered areas.

Thank you in advance.
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