Is Motor City Technologies incapacitated?

JuniorGeezer · 04-18-2008, 08:51 PM

Hi

I've sent back a product for an agreed upon refund to Motor City Technologies five weeks ago, on 11mar08. I Inquired with them on 9apr08 and 15apr08 through ebay but have not gotten a reply.

I certainly hope nothing has happened to Duayn. On ebay he doesn't get nearly as many feedbacks as a few weeks ago.

Anyone know anything?
Can anyone PM me a working phone number for Duayn?

Thanks & regards

kelmk · 04-18-2008, 08:54 PM

I haven't received a response from him in a few weeks either. I am waiting for a refund as well. He has not answered several emails.
Try this number

Motor City Technologies
19933 E 9 Mile Rd
Suite A
St. Clair Shores, MI 48080
586-552-4436

fatejd · 04-19-2008, 01:32 PM

I also did not hear back from him in more than a month, so I had to go through the attorney general's office and got an immediate response then. I'm still waiting to see if he will actually come through though...

Sonicxtacy02 · 04-19-2008, 04:46 PM

i've done business with duayn in the last 2 week or so... i didnt have any problems getting what i ordered.

mogaffar · 04-19-2008, 10:19 PM

me neither just bought a screen from him got it in 3 days.

kelmk · 04-20-2008, 03:39 AM

He just doesn't answer emails from people who he owes money.

SoulR · 04-20-2008, 08:01 AM

I too have had issues dealing with Motor City, a faulty Touchscreen, no contact from him for over 4 months now (numerous emails from me).

If you see this Duayn i am one very *****ed off ex customer of yours and will be posting my dealing with you in detail in another thread, so other potential customers of yours can make an educated decision when wishing to deal with you.

Rant over (for the time being).

h3rk · 04-20-2008, 09:06 AM

My tune is changing also, I've had some problems as well (the touchscreen of my transflective upgraded lilliput 841 has never worked, I waited a long time to send it in, so I was ok paying for fixing it, but even after getting it back, "fixed", I can't get it to work, I asked a couple questions related to the matter, and I haven't had a response for close to two weeks now. I will continue to give him the BOD until an unreasonable amount of time has passed. But reading some of these posts has given me a 'not so good' feeling.

JuniorGeezer · 05-08-2008, 01:15 PM

Update:

Duayn and I exchanged some emails. Duayn complained that I supposedly misrepresented the facts in the BBB complaint I issued a few weeks ago. He said I should have mentioned that the monitor were purchased "as is". I disagree because once Duayn agreed to the refund with a restocking fee, which he did, there was no way to pedal back and delay or refuse the refund because of "as is".

Duayn confirmed that he has received the item. It took him some time to figure out if it was in fact one his transflective enhanced 629, because the tamper label was not placed on the monitor correcly.

Duayn promised a refund by the end of May 2008, which is overdue by a week now.

As you can imagine, I am annoyed. It's no fun to potentially throw away 500 USD into the claws of a guy who keeps promising but doesn't come through. Please post your own status and help making sure that everyone considering a purchase from Duayn gets the word.

What especially sucks is that I have no buyer protection because I paid by paypal. Had I paid with the credit card, it would have been easy to contest the charge but paypal's buyer protection only runs for 20 days and could just as well be called schemer protection.

fatejd · 05-08-2008, 01:21 PM

Also an update:

I finally got a response from Duayn after going to the Attorney General's office first. They sent an email with my current address to him and me to resolve it. After 2 weeks of nothing from him, I emailed him and asked what was up. He responded saying that he didn't hear anything from me, so he sold the replacement touchscreen to some other customer. Not sure if I believe much that he says anymore, and I first got annoyed, but then just wanted to get this done with. So, I emailed him and paypaled the money to him for the part and for him to send it back. Within a week or so he sent me tracking and the screen arrived a few days later. I have yet to fire it up to test it, but eventually I got this all done and resolved. Thank God!

DarquePervert · 05-08-2008, 03:46 PM

Quote: Originally Posted by JuniorGeezer

Duayn promised a refund by the end of May 2008, which is overdue by a week now.

Uhhhhh.... It's only May 8.
are you sure you don't mean the end of April?

JuniorGeezer · 05-08-2008, 06:24 PM

Quote: Originally Posted by DarquePervert

Uhhhhh.... It's only May 8.
are you sure you don't mean the end of April?

Yeah, thanks for pointing it out. He said end of month late in April, so I meant April.

h3rk · 05-08-2008, 06:40 PM

Well my 8" transflective Lilliput that I got from him several months ago never worked right, I sent it back to get fixed (after waiting too long for any reasonable expectation of having him foot the bill for it, though it only sat in a box the entire time), he put on another touchscreen, appearantly tested it, and... Well I still couldn't get it to work, and I worked pretty hard at it.

I liked dealing with him, he's a nice guy, and his treatment of the situation when I contacted him again was very fair. But when I contacted him asking for some advice, or something ,because yet again my touchscreen doesn't work, I got no reply. Now it's been a while since my initial purchase, several months, but this monitor's touchscreen has never worked. I'm pretty sure it's the controller board now. Granted, I have not hounded him, called the BBB, or anything. I'm even trying to write this without coming across as bashing him. But I want others to have an idea of what their experience could be like if they purchase a 8" trasflective upgraded lilli from him. As for now, I have to find out if and how much someone will pay for an 8" MCT transflective modified lilliput that is in need of a touchscreen controller and/or touchscreen, but I suppose I'll do that in the classified section.

fatejd · 05-20-2008, 03:55 PM

Quote: Originally Posted by kelmk

I haven't received a response from him in a few weeks either. I am waiting for a refund as well. He has not answered several emails.
Try this number

Motor City Technologies
19933 E 9 Mile Rd
Suite A
St. Clair Shores, MI 48080
586-552-4436

I just tried this number with no answer - still looking for other ways to contact this guy.

JuniorGeezer · 05-20-2008, 04:14 PM

After another reminder via ebay's mail system, I've received my refund 2 weeks later than last promised. Duayn / MCT didn't list the agreed upon deductions and fees in any detail but the total amount seemed just about right. I assume that there is no way for the refund be undone by paypal, right?

In the meantime, I learned that my bank would have accepted a credit charge complaint even if the transaction went through paypal. In fact somewhere in the paypal FAQs for sellers you can read about credit card charge-backs. The date when I sent the item back would have been relevant and the bank would just barely have accepted the complaint because it had been just aboout two months.

Should the BBB, where I issued a complaint, follow-up with me as well, I'll let them know the status too. I never received a case number from the BBB but Duayn had been made aware of my complaint.

So be wary with a seller who's friendly, but slow to refund or respond to a complaint. You may run out of time for some protection mechanisms available to work.

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