Having bought screens from both Dave & Armen, I can vouch for the fact that although they are small operations, the service from both is fantastic.

If you're unsure about the quality of a supplier to whom you're about to send a chunk of your hard earned cash, take the time to send them an email to ask some questions. If they are serious/interested in their little business, then they'll get back to you. Bear in mind that they are little businesses - they don't have an army of email-bots sitting there waiting to hear from you.

One of the things that royally p155es me off is the fact that people launch their "I ordered via email 3 minutes ago and Armen/Dave hasn't called me yet" threads, simply because both suppliers post here.

Take a pill people, and take your troubles to the vendor - not only does your impatience give the impression of poor customer service (which is wholly undeserved), but it means we have to endure pointless threads like this one.

God I hope someone locks this thread. Deletion would be even better.

Look below. I'm not angry with the groups opinion but I think you'll see the proof below that there are real issues and that the post (weather the first or the 25th) is valid. Many of these did not have solutions except to send the unit back or continue to wait for said product without an update. All of these came on the first page of threads and I saw a lot more of these than what I placed below. Don't be saying that its an idiotic post or that your "flaming" someone. Listen to him/her as you do others and respond in kind. I stated my opion as I get into this arena and I agree with some of what is said. No reason to be harsh....just state that DSCustoms is great or WWDigital is great and let it be........ Overall I see a poor customer response for Xenarc than any of the others.

What is great about this list is that you experts/semi-experts have been extremely helpful and literally have saved me thousands of dollars I would have waisted otherwise. So no hard feelings and thanks again for the support.

John, Newbie/Hardcore researcher.


Proof:
1. "I bought my screen directly from xenarc a year ago and I was suprised when I opened the case and things (wires etc) where attached by scotch tape, not electrical, to other boards."

2. “Now my $400 screen has crapped out. I cut the plug to hook up the screen to my vehicle.”

3. “After waiting 5 weeks for the 700TS to arrive plus £70.00 VAT I plugged into my own adapter 240v in 14v dc 0.8a out and all has worked fine for about 3 days then today the picture started flickering and a burning smell followed by smoke, I disconnected the power and am letting it cool down.”

4. “I bought a 7 inch touch screen from digww and when I turned it on all I got was a white screen. I emailed and got no response for 2 weeks, so I finally opened her up and found a ribbon cable that was not holding a secure connection. It took a lot of electrical tape, but it is holding for now... never did hear back though...”

5. “I *just* got my new GAIN 7" touch-screen monitor from Xenarc - ordered from xenarcdirect.com. I ordered the 700-TS (USB version).

It is DOA - I plugged it in, and nothing happens. My multimeter says the power supply is good, my intuition tells me I've been screwed again.
Xenarc's # is busy.”


and so on and so on........

Couple of questions for you:

Prices are high compared to what?
Where did you get that nobody is getting their orders?
Which photos look like the screens are slapped together with electrical tape?

All touch screens start off as kits and what is wrong with that?

Xenarc does exactly what we do except with more money.

Some how you made everything look so bad and unattractive. I am just not sure why there are so many satisfied customers

...are these places REALLY in the business of offering a quality product, or in the business of making money?

This is funny, business is all about making money. The only reason a busisness offers a quality product is to make more money. Some busisness only offer crap products, but do so to make money. Different approaches, differnet markets, but same goals.

Unless you have a source for better and cheaper LCDs, I'll be dropping $400 in the next week or so.

wow, $189 ???? w/ tuner? TFT? why arent these $400 ???

dude grow up

just asking, i asked this question once and was told "if you cant afford it blah blah" no one stopped to think "hey maybe im getting burned for $300?"

did you? don't take your anger about getting burned out on me man, understandably i was a bit surprised seeing the $189 price for something thats being snatched up at a $400 price...admittedly i couldn't even find this screen in my searching, but 7" is a bit small...

HOMEspecial did his HOMEwork.

Which displays did you end up buying, and why did you buy two? Any likes or dislikes about them?

While I agree with you comments that people seem impatient, and perhaps all the posts from people about unresponsiveness from different distributors are unwarranted, there is a point here and from the replies, I'm glad I made the post. There is quite a spectrum of opinions here.

I bought a 5.6" in dash composite from Dave, and replaced it with a 7" in dash widescreen from Armen. I don't have the same need for VGA as others here, as my interface is sufficiently large & bold that I can get away without the fine detail.

The 5.6" was fine, and the only reason why I replaced it was because the 7" was bigger and fit into the same size hole.


If you'd done a little more research, you'd find that the Gain screens and the Xenarc screens are in fact internally identical. As a result, there is no difference between Xenarc and DSCustoms except for price and service. Once again, I can't complain about either. Dave makes a point of holding spares if required - this was certainly the case with the 5.6" screen that I bought off him previously.

The same can be said for Armen. He responded acceptably (even though I am in Australia, and therefore miles away), sending a spare part for the enclosure that I needed.

I restate my earlier comment. If you're unsure about a supplier, why not start a conversation with them? Talking to someone is the best way to get to know them.

C!