Starvision advertised dimensions are incorrect

robr · 05-17-2004, 12:59 PM

I felt this was important enough to deserve its own thread rather than be buried where I originally posted it. The Starvision dimensions are advertised to be identical to the Xenarc, both on the Starvision website and on the box that the Pixelon comes in: 7.75" (W) X 4.75" (H) X 1.38" (D)

I knew the Xenarc fit perfectly for my application so was rather surprised when the Starvision didn't... until I measured it.

from starvision:
http://www.starvision.us/product.php?SP-7VGAT
Dimensions: 7.75" (W) X 4.75" (H) X 1.38" (D)

from xenarc:
http://www.xenarc.com/product/700ts.html
Dimension (in): 7.75W x 4.75H x 1.38D

Actual measurements of the Pixelon:
6 7/8" x 5 1/4" x 1 1/8"

judoGTI · 05-17-2004, 03:06 PM

Thats WAY off. *thumbsdown*

robr · 05-18-2004, 11:52 AM

I emailed Christopher letting him know of the problem and also giving him a heads up that I might need to return the monitor if my installer couldn't figure something out for a reasonable cost. So far, he hasn't been particularly cooperative nor has he acknowledged the issue. Frankly I'm kicking myself that I missed out on the Xenarc group buy. In the end, it would have cost me the same because there would be no extra $$$ spent on making trim plates and such, and it's a better monitor.

robr · 05-18-2004, 07:25 PM

Well, they actually want to charge me a $15 restocking fee (6%), even after apologizing!!!!

Transcript of emails (start at the bottom and read up):

From: "The Discount Hound" <sales@thediscounthound.com>
To: Rob
Subject: Re: Dimensions on your website are wrong for the Pixelon
Date: Tue, 18 May 2004 14:25:51 -0700

Hello,

Once again we are sorry for the mistake. In the event that it does not work
right for you processing is 6%.
Warranty is void if you take it apart.

Christopher

----- Original Message -----
From: Rob
To: "The Discount Hound" <sales@thediscounthound.com>
Sent: Monday, May 17, 2004 7:48 PM
Subject: Re: Dimensions on your website are wrong for the Pixelon

> While I'm sure it was unintentional and was just information passed along
> to you from the manufacturer, you misrepresented the dimensions, go
measure
> it yourself if you haven't already. I'm not even certain yet I want to
> return it, I like the monitor. I understand shipping isn't refundable,
> that's common sense. The monitor has been "used". The plastic film on
the
> screen was removed and it was hooked up to test at home, that's the extent
> of it. It wasn't until I went to install it in the car that I noticed the
> fit was not correct. I'm meeting with my installer this week to find out
> what we can do. Likely it will involve having to remove the plastic
> casing, so I imagine if we go that route, you will probably tell me you
> won't cover any warranty on the screen? What exactly do you mean by
> "processing"? I hope you're not referring to a restocking fee.
>
> - rob
>
> At 03:05 PM 5/17/2004, you wrote:
> >You may return the product if it's in an unused condition. Processing and
> >shipping are not refundable.
> >
> >Christopher
> >
> >
> >----- Original Message -----
> >From: "Rob"
> >To: "The Discount Hound" <sales@thediscounthound.com>
> >Sent: Saturday, May 15, 2004 11:18 AM
> >Subject: Dimensions on your website are wrong for the Pixelon
> >
> > > Hi Christopher, from your website:
> > >
>
><http://www.starvision.us/product.php?SP-7VGAT>http://www.starvision.us/pro
d
> >uct.php?SP-7VGAT
> > > Dimensions: 7.75" (W) X 4.75" (H) X 1.38" (D)
> > >
> > >
> > > The actual dimensions of this unit are:
> > > 6 7/8" x 5 1/4" x 1 1/8"
> > >
> > > Because of this it does not fit in my navigation pod. I'm not sure
what
> > > I'm going to do yet, I want to see if it's possibly to modify the pod
> >since
> > > I like this monitor, but
> > > I want to give you a heads up so you can check this out for yourself
and I
> > > also wanted to let you know I may need to return unit because of
> > > this. Thanks very much.
> > >
> > > Cheers, Rob

Vicci · 05-19-2004, 06:31 AM

I still don't trust this seller. Call me suspicious, but it seems like they're just wrought with theft. Their logo is the Microsoft search dog, and they copy the specs from another company when in fact they DON'T even match the screen they sell.

These guys just seem shady.

Plus...false advertising is a crime. Charging someone a restocking fee is just foolish. Give them their money back and appologize. That's how it SHOULD work.

thepogcbr900rr · 05-24-2004, 02:46 AM

Quote: Originally Posted by robr

Frankly I'm kicking myself that I missed out on the Xenarc group bu.

Me tooo.......