Quote: Originally Posted by Fiberoptic
Even though we didn't even stock this product we negotiated a recall while we were at the factory. There will be more details soon. I don't know if we will be coordinating it or if it will be direct with lilliput China.
Well that would be good news for me if I had a screen to recall, UPS have now lost or misplaced the second unit I’ve had to return to ex-audio damaged, so now I have to wait until UPS and ex-audio sort it out between them even though it was returned on ex-audios account for them to replace.
It's over three months since I paid for this unit but ex-audio are still showing no goodwill at all, even though none of these problems are my fault. Sorry but this is no way to treat honest customers who put there trust in foreign manufacturers and traders. Before they start selling, they should come to the UK for a course in Manors and customer relations.
Funny how these units are been sold but on Liliputs own site it still says coming soon, I my opinion Liliput have none about this problem all along but chose to do nothing about it, they certainly haven’t replied to the 10 emails I've sent them asking for help.
Regal