I have contacted Ex Audio for help for repairing.
Attached mails :
ME TO EX AUDIO
Hi Stephen,
The problem (that you should know) is about this product get blocked after a few minutes working
I have two of your indash Lilliput VGA TOUCHSCREEN.
I have tried to repair them since month.
The problem seems to come from datas store in the EEPROM 24C02.
I would like to discuss with you via MSN for exchanging our informations about this problem. I think I am on the right way to find the problem but need your help to confirm.
My MSN is :
coucouillu@msn.com
Hopping you will collaborate and we will find the problem of this product together.
Thank you
Bryce.
EX AUDIO TO ME
Hello
1) Please send the product back to us and we will examine it and arrange a replacement. (Please send the unit with original packing, we do not need any cable and wiring for replacement) We will send the unit back to the manufacturer.
(The manufacturer is located in Mainland China, we have to send the item and wait for them to return the replacement therefore the process may take a few days)
2) Send the damaged/faulty product (mark as warranty repair) to the following
address:
To: Stephen Sin
Blk.A, Rm.804,
Goldfield Industrial Centre,
No.1 Sui Wo Road ,Fo Tan,
New Territories,
HONG KONG.
<<< Please include the below in order to identify your item, otherwise we may not be able to process your replacement >>>
a) Print a Paypal / e-bay invoice in your paypal / e-bay account, or the information of your payment for other methods. (If you cannot provide invoice /payment information we will not accept the replacement)
b) Your full name, shipping address, phone number or other contact information.
c) A picture or a short description of the status of the product and what you would like us to do.
Note: If you had paid tax for this item before please ready the invoice of customs tax or other import documentations so in case the replacement is stopped by the customs, you can fax them and prove that it is a replacement.
This item's warranty becomes void:
1) If damaged is caused by: Undue wear & tear, dirt, misuse, incorrect installation or operation, neglect, accident or similar cause.
2) If the warranty seal (the silver sticker with "EX" logo on it) is removed or damaged.
ME TO EX AUDIO
Dear Mr Sin,
Thank you for replying my mail.
I am worry that you haven't understood.
I make agree with your sales departement not to return you these defective products (With Amy if I remermber).
I am an activ member ow
www.mp3car.com forum. On this forum, Ex Audio has a bad reputation cause of these "bad" Lilliput indash units.
You have to understand that, for end users, particulary for european and american people, it is hard to understand how you thret you customer.
I have purposed on this forum to try to find the problem of these units for those who don't want to send their products back to you due to additives costs, imprtation tax, etc..
So you should understand too, that I can't send my own products back to you because they have both warranty void (I have opened them for repair.
What I am waiting about you is a little help.
Like you could see in joined pictures, I have unsolder the 24c02 Eeprom for main board.
I think that the problem come from here.
I only need a ".hex" file with data which are contained in this 24c02 when unit works.
If I am true, the unit will work again. I want just to re initialize the memory of the unit.
I hope you will help me or find a solution for me.
Don't let me and other end users in this situation,
ALL MP3CAR MEMBERS ARE WAIITING FOR ME TO KNOW WHAT YOU WILL DO.
I make you confidence that you will make your better...
Thank you for replying.
Best regards.
Brice JARRAH
EX AUDIO TO ME
HI,
do you think you can pack it back together like never open the case ? don't worry about the warranty seal , if you cna pack it back like never open , I still can replace the item to you . no problem. I have to wait your answer before ask lilliput to get that part , because if I ask him and they can't help me , then even you ship it back to me , lilliput will know that I know this problem and won't warranty me , but if I didn't ask them and just ship it back to me . I can just tell them I already replace the item to you and no turning back . so they have to warranty me about this problem even the warranty seal is broken. please let me know about what you think, ann if you chose to ship it back . please make sure you print out this email and ship it back with the item , because our RMA department will know that I agree to replace the item to you . Thanks !