RMA, fedex delivered no response from MP3car - Page 3

lastdon6585 · 06-18-2008, 12:50 PM

Quote: Originally Posted by krnpimpsta

Dude, this isn't Amazon.com.

If they paid someone 40 hours a week to wait for the mail and process RMA's as soon as they came in the mail, then yes, maybe it would take 5 minutes. But these workers who have other things to do (fulfill orders, answer phone calls, etc) will have to process the RMA's when they have a chance to do so.

If I sent YOU (rgajrjrjarr) an RMA on Monday, how long would it take to for you to process it? If you have a job or go to school, I'm guessing it would take more than 5 minutes, because you have other things to do.. if they don't have a "wait for the mail so they can process your RMA in 5 minutes" person, it's probably the same case for them.

Maybe you should put yourself in the shoes of a small retailer and see that your demands are unreasonable.

I understand the idea that a small company can't support the wants and needs of large masses of customers, but isn't it at that point that you expand? If you have such high volume than the money must be coming in. A fraction of that money should then be used to hire more staff so that the phones and emails can be addressed in a timely and professional fashion. I'm no business major, but that just seems like a tangible solution to me.

armine · 06-25-2008, 03:22 PM

I hesitated to answer this for many days, but I think it is important that we tell it how it is. Mp3Car is a small company with an E-commerce site that provides products for a very niche market, which is synonymous with small.

Take a look at the About Us page and you will see who we are. We are a few people working really hard to sell and support car computers and accessories. We work hard not because we have volumes like Newegg, but because we believe that in selling these products to hobbyists, there will be more innovation in car computing in the future. We continue to support and develop the infrastructure of the forums as well, so that innovation in car computing can be made simpler through collaboration and communication.

We appreciate the feedback- good and bad - as it keeps us focused on making improvements and working hard. If our response take a few days regarding support issues, please understand that there are MANY people emailing with questions each day and there is a huge need for support because these products do not always work the way we would like them to.

We hope that you keep coming back and using our products and the Mp3Car Forums to innovate!

moboman · 08-01-2008, 12:17 AM

I realize this is old, and I thank you for your post armine. I havent been around a while because of this incident.

My van is stilll torn apart. I thought I had a monitor to put in. (I realize this is not mp3car's fault) I wish I would not have been "sold" on a monitor by a video. The video on the store's site commented many times on the extremely high quality, and how it is built to last, unlike other in dash 1 din monitors.
I wish I had been told that this was a prototype unit and not a high quality unit. (found out from the german guy complaining.)

In the end I think my family learned the real lesson. How embarrassing it must have been for my dad to see one of his presents be defective. And then the poor response time/customer service I was provided with. What kind of company doesnt answer their phone? And then sticks me with return shipping and $25 in paypal payment fees.
Of course, I didnt/dont want money...I want a monitor.

moboman · 08-02-2008, 04:53 PM

Quote: Originally Posted by insfab

That screen is nothing but problems. I've had my friend's replaced 3 times already and it still has bugs.

Xenarc's quality really doesn't show in this screen and they really built it wrong and with the wrong features. They really should just take the screen off the store.

I think it would be nice if they fixed it! The screen is perfect for me and I really want one. I want it to work though.

armine · 08-05-2008, 03:16 PM

Quote: Originally Posted by insfab

That screen is nothing but problems. I've had my friend's replaced 3 times already and it still has bugs.

Xenarc's quality really doesn't show in this screen and they really built it wrong and with the wrong features. They really should just take the screen off the store.

We did take the MDT off of the store a long time ago (DEC 07) and we have decided not to sell the newer version.

If you want to really make a difference, write a letter to Xenarc - have you, if you have I would love to get a copy.

I am pushing constantly for good quality, so any support I can get from forum members really helps. Just the other day a customer sent in pics of some issues with his product, and I have forwarded them along to the vendor and I am making it clear that we need quality products. We are a store, we did everything we could to make up for the products we sold but in terms of pushing for quality, nothing will change until manufacturers realize no one is willing to buy their products if they have extensive problems. This means the customers, you all, should say something too.