System upgrades and store mail delay

Fiberoptic · 04-16-2009, 07:43 AM

For the past several days we have had longer than normal reply times to customer e-mails due to system & mail server upgrades. We expect all open e-mails to be answered by the 5pm EST today. We apologize for any inconvenience this may have caused you.

williamn333 · 04-17-2009, 10:41 AM

I placed an order on Tuesday and it gave me two tracking numbers. One is invalid through UPS and one looks like the label was created but never shipped. I sent an email to orders@mp3car.com and it bounced back. I hope my order was sent. The order number is 33646. Please let me know the status. If it hasn't shipped that is just ridiculous and I would like to have it overnighted if that is the case. Let me know the status please. Thank you.

Fiberoptic · 04-17-2009, 10:53 AM

Quote: Originally Posted by williamn333

I sent an email to orders@mp3car.com and it bounced back.

Hi! Orders at mp3car.com is not a valid address. Please e-mail us here: store@mp3car.com. If you have documentation that instructs you to email us at orders@mp3car.com, please let us know so we can fix this mistake. We will be in touch with you over private store mail to resolve any potential tracking concerns.

williamn333 · 04-17-2009, 01:29 PM

Thank you I got the private message. Just for your information, the link I used was the "Contact Us" on the main store page. It opens up and sends to orders@mp3car.com.

Jensen2000 · 04-21-2009, 04:59 PM

Thanks for the heads up. The link has now been changed.

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