I actually thought I'd be posting a complaint in this forum, but far from it. Here's what happened...
I ordered their 2000 Watt amp installation kit. Instead, what showed up at my door was a 200 Watt amp installation kit. Just one zero missing, it won't burn up my car, right?
Anywho, emailed them back... was seriously bummed

because I wanted to work on the install this weekend.
Well, they just wrote back and have
overnighted for Saturday delivery the right kit.

I still get to work on it this weekend!
Now THAT'S customer service folks!