So if you did not know.
Sunrocket is out of business.
http://www.dslreports.com/forum/r186...-Days-are-OVER
Sunrocket have been very quiet about this and most customers do not know what is happening.
All employees have been fired. Customer support does not exist, call 1-800-786-0132 and you will see. SIP servers are down. Voicemail is down. Not longer before the website disappears.
If you have service with them I suggest makes copies of all your billing information so you can start a dispute with your credit card. If you ported in a number or have a number you want to keep, you need to start porting it ASAP.
If you are looking for a new provider then, I suggest
Viatalk. They are offering free shipping (SHIPFREE) and will credit you for the months of service Sunrocket screwed you on.
If you worked for Sunrocket, I wish you well.