I sometimes feel this way about customers...

DarquePervert · 10-22-2004, 06:04 PM

Like the one that someone keeps having their AUTOEXEC.NT get deleted on a daily basis, causing their all-important DOS-based app to quit functioning on their nice shiny XP machine (An AthlonXP 2400+ with 96MB RAM... 96MB?!?!?!?!)...
But do they take my recommendation and get a virus scanner on the computer? Noooooo.....

http://www.se7en-x.com/oops/

muldrick · 10-22-2004, 08:37 PM

Ok?

DarquePervert · 10-23-2004, 09:22 AM

Quote: Originally Posted by muldrick

Ok?

Just venting my frustrations from a decidedly rough workday...

eatyummypuppies · 10-23-2004, 10:02 AM

HELLO IM AN END-USER AND I NED TO USE WORD PERFECT 2 BECAUSE I AM SCARED OF LEARNING. HOWEVER I DID LEARN ALL THE FUNCTIONS OF TEH FUNCTIONS KEYS BACK IN '93 AND AFTER TAHT I SAID 'I WILL NEVER NEED TO LEARN ANYTHING ON TEH COMPUTER MACHINE AGAIN.' ALSO EVERYTHING YOU TEACH ME MUST BE IN NUMBERED STEPS BECAUSE I AM INCAPAPBLE OF UNDERSTANDING ANYTHING AT A CONCEPTUAL LEVEL. pLEASE BEAT ME TO DEATH WITH MY OWN KEYBOARD LIKE IN GATTACA. YOU KNOW YOU CAN PRACTICALLY FEEL THE WARM, MEATY CHUNKS OF MY INEFFECIENT BRAINMATTER SLIPPING DOWN YOUR BROW ALREADY.

mindscream · 10-24-2004, 11:33 AM

Let's not forget that all inclusive manual. Its chocked full of tastee information! With such good stuff like "HOw to turn on the machine!" and "How do I TURN OFF the machine?!" and who could ever forget "HOW DO I USE THE F'ING MACHINE, I'M A COMPLETE MORON!!"

If you, for example, buy a fax machine and you have to call customer support to find out HOW TO FAX.... Follow these easy steps:

1) Disconnect all wires going to the machine (this means unplug, unhook, pull out, no connecty to anything-o!)

2) Place hands on both sides of machine (those meaty things at the ends of your arms, yeah those things where you put your $400 watch and 255 karat diamond ring, yeah those)

3) Grab machine and lift above your head (the thing that is exponentially empty)

4) Release and repeat

These simple directions should be applied to many of our population. But...

In other words DarqueP.... I feel your pain Brutha!!

A Toast for those in the know:
For all of us damned souls in tech support, I raise a glass of (insert random alcoholic beverage with such goodness) to you almost nightly and wish you all would not have to suffer any more than is necessary, for we are the front line of battle in the war against ignorance and stupidity. God Help us all!

deadweasel · 10-25-2004, 02:07 AM

Quote: Originally Posted by mindscream

A Toast for those in the know:
For all of us damned souls in tech support, I raise a glass of (insert random alcoholic beverage with such goodness) to you almost nightly and wish you all would not have to suffer any more than is necessary, for we are the front line of battle in the war against ignorance and stupidity. God Help us all!

Thank you friend. It's great to know that somebody somewhere is having a great drink in honor of our unsung struggles.
Then again, think of this: if people were to suddenly get smart and start learning how to use the shiat they bought, we'd all be out of a job.

"Stupid People : Providing job security to nerds since time everlasting"

DarquePervert · 10-25-2004, 07:45 AM

Quote: Originally Posted by deadweasel

Thank you friend. It's great to know that somebody somewhere is having a great drink in honor of our unsung struggles.
Then again, think of this: if people were to suddenly get smart and start learning how to use the shiat they bought, we'd all be out of a job.

"Stupid People : Providing job security to nerds since time everlasting"

Bill Gates started this. When he started making an OS that would make computers usable by the masses, he had no idea how many average guys would have a job... nay CAREER keeping those masses and their PCS functioning.
All so they can get their email & pr0n...

deadweasel · 10-25-2004, 11:44 AM

While I agree that Windows had a large amount of responsibility in this, I think that we're also being forced to deal with the results of a society that never really HAD to learn anything beyond their chosen career track to survive. For many folks, they learn only what their parents paid for them to learn in college, and the rest be damned. Past that, they either pay someone to make their problems go away, or whine, cry and scream in a tantrum until someone caves in and does it for free, since whatever happened was entirely someone else's responsibility. If the dork went to download some of the aforementioned pr0n, and it came complete with a virus, it was still the tech's fault for whatever abstract reason the dork can come up with.

Ack. Our society is being allowed to get lazy and stupid, in an era where a word can be spelled however you feel it should be spelled, and reality TV is the staple of any household TV schedule. Microsoft will learn a lesson the hard way though. People are getting smarter, bit by bit. They have to. After the dot-com bubble burst, there are suddenly less techs around, and now endusers are having to learn for themselves why "their Microsoft modem isn't working". They are starting to learn that Windows as a whole is old and busted, and needs to be completely replaced. By the time Longhorn comes out, all you techs watch out. There will be a surge of support issues about it, and then it will fall off sharply when people realize that there really isn't anything different about the "new" software they just bought for a few hundred bucks.

The future's in network and data security folks, not enduser support. Keep your eyes open!

jimmythecow · 10-25-2004, 12:04 PM

i like being a tech support guy. its layed back

DarquePervert · 10-25-2004, 12:44 PM

Quote: Originally Posted by deadweasel

Ack. Our society is being allowed to get lazy and stupid, in an era where a word can be spelled however you feel it should be spelled, and reality TV is the staple of any household TV schedule.

I've been grumbling about this for years, but nobody listens to me... THey just call me a bitter old man and offer me a Depends...

Quote: Originally Posted by jimmythecow

i like being a tech support guy. its layed back

You haven't done it long enough....

hijinks21 · 10-25-2004, 01:03 PM

my first job out of college.. most of the sysadmins start out in tech support on the phones.. so in the interview process my manager asked me if i didn't get the sysadmin pos.. would i accept a one as tech support.. my response was something like.. no i hate dealing with people all day long that don't have a clue.

JC-S60 · 10-25-2004, 01:14 PM

I hated one thing more: teaching people at a public service how to use windows NT

That was long ago, I said goodbye to tech support and am doing servermanagement and security now

muldrick · 10-25-2004, 01:37 PM

I have a question for you tech support people:
The cupholder on the front of my computer broke, where can I get a new one?
You know, the cupholder that opens automaticly when I push the button.

mindscream · 10-25-2004, 02:36 PM

Quote: Originally Posted by muldrick

I have a question for you tech support people:
The cupholder on the front of my computer broke, where can I get a new one?
You know, the cupholder that opens automaticly when I push the button.

See Previous Post and please follow Procedure EXPLICITLY!!

Repeat if necessary or if you just feel the urge

deadweasel · 10-25-2004, 11:51 PM

Quote: Originally Posted by muldrick

I have a question for you tech support people:
The cupholder on the front of my computer broke, where can I get a new one?
You know, the cupholder that opens automaticly when I push the button.

You know, as a service and sales technician, I feel obligated to let you know that we are now offering the services as outlined by mindscream. For a nominal fee, we will send a trained, certified technician RIGHT TO YOUR HOME, ready willing and able to assist you with the aforementioned skull-abusing activities. If you can't read the simple instructions as laid out for you by the aforementioned mindscream, then this service is for YOU*! Why wait? Call NOW! Operators are standing by.

* Offer void where prohibited by intelligence, and in the states of Kentucky, Wyoming, Idaho and Panama. Some additional taxes, fees or regulatory charges may be required in the state of Maryland.

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