Quote: Originally Posted by
kevinlekiller 
I'd hit it.
You'd hit darn near anything kev.
OK.
I'm going to chime in here. I've been conspicuously quiet about the SD gripes in this thread, as well as others because I'm in a rather unique position.
It's time to speak my piece:
I'm as frustrated by the lack of information as the rest of you.
AS A STREETDECK USER, I'm horrified by the lack of support for the product in the past several months. I have issues and questions that I would like resolutions or answers to.
I have Chuck on my IM list and have not seen him online at all in months.
I like to believe that he is holed up in the SD office pounding out code for SDv2 or possibly working on other projects that will find their way into SD somehow.
Considering the length of time Chuck has been incommunicado, this scenario is becoming harder and harder to believe.
Again,
AS A STREETDECK USER, and at the risk of losing my position as a moderator on the forums, I'm appalled by the lack of information being provided to the user base, particularly when it has been requested
repeatedly. There is no other way to describe it other than craptastic customer service.
Even worse is the announcement that there will be an announcement, then no followup. I have been waiting patiently, just like the rest of you for any shred of information or communication, only to be disappointed each passing day.
I have personally emailed Fiberoptic to alert him to the concerns of you all, specifically linking him to this thread, as well as others where users are upset at the poor customer service and, more significantly, the lack of communication. I received a similar response, that there would be an announcement made on the forums in short order.
AS A MODERATOR, I have to say that the complaints in this thread are known to the powers that be. I made certain that they are aware of the user complaints. I don't know if it's my role as moderator to make sure your voices are heard or not. If it's not my role, then I overstepped my boundaries.
Perhaps my role as moderator and my role 1as a SD user are crossing over into one another.
Oh well.
I have also offered my serives to StreetDeck as a support person on a part time basis, if nothing else to help alleviate the frustration of the user base, both via email and on the forums. I think I know enough about the systems y'all run and SD itself to be able to troubleshoot common stuff. I also have enough of a background in bug tracking and troubleshooting to be able to insure real software issues are addressed.
I'm sure it will come as no surprise to anyone that my response was...
NOTHING.
At this point, I really don't give a rat's fat happy patootie about what happens to me as a moderator, StreetDeck or anything else. While my intent is not to walk away from the forums or anything of that sort, I am completely washing my hands of StreetDeck.
If this were legacy software that wasn't being developed any further, I could possibly understand the lack of anything from the dev team. However, this is
supposedly an actively developed piece of software.
How active? I don't know.
But at this point I question exactly how much development there is.
For me, it's time to start reading the RR FAQs.
I've got some catching up to do.