this is ridiculous - Page 5

mrcgibb · 04-03-2008, 04:24 PM

i dont care if SD and MP3 are joined at the hip , i want to know if we have just p***d our money away?

mrcgibb · 04-03-2008, 06:07 PM

latest reply by email from mp3 for sd

We do not offer refunds for StreetDeck - this is clearly stated on the website. We are aware of the comments on the forum and an Mp3Car statement will be posted tomorrow. Your concerns stated are unfounded, regarding the StreetDeck Software. regards

Caelric · 04-03-2008, 06:15 PM

I'll believe it when I see it.

dittohead · 04-03-2008, 08:29 PM

Interested to see what happens. I would buy SD so long as I know it will be supported for a year or more. I am in the process of building my system right now and would love to have SD. My system probably wont be ready for two weeks so I will wait it out.

parksgm · 04-03-2008, 09:47 PM

Quote: Originally Posted by mrcgibb

latest reply by email from mp3 for sd

We do not offer refunds for StreetDeck - this is clearly stated on the website. We are aware of the comments on the forum and an Mp3Car statement will be posted tomorrow. Your concerns stated are unfounded, regarding the StreetDeck Software. regards

"Clearly stated" or not, if a product does not perform as advertised when purchased, then the user is entitled to compensation. I can "clearly state" that I am from the Moon and made of green cheese, or that I want to engage in illegal activities but not be held accountable, but that doesn't make it so in either case.

We'll see just how unfounded the MONTHS of concerns expressed by paying SD customers are after the "statement" is posted...but that's going to have to be one hell of a statement to mitigate the damage done by 6 weeks of complete lack of response to customers.

Needless to say, I am very interested in what mp3car will post tomorrow. Has anyone saved the contents of this thread for future reference?

marchello2000 · 04-03-2008, 09:56 PM

2 points:

1. I think you fellas are confused as to what an NDA is... It s an agreement to share company secrets between the parties that sign the NDA. It is not meant to prevent people from sharing their personal opinions and reasons for switching tools/software they use...

2. Jan, I am a DSP Software guy (at heart - not during my day job, unfortunately). Can you please elaborate what makes Centrafuse superior at "audio processing" (assuming that is what you meant, and not that UI is more convenient for your purposes). Both SD and Centrafuse, to the best of my knowledge use DShow to render audio (I am not even going to go into audio fidelity of various MP3 codecs, since that is not the issue here)

But back to the issue at hand here... StreetDeck all you need to do is give us a roadmap... please?

Thanks!

parksgm · 04-03-2008, 10:09 PM

Quote: Originally Posted by marchello2000

2 points:

1. I think you fellas are confused as to what an NDA is... It s an agreement to share company secrets between the parties that sign the NDA. It is not meant to prevent people from sharing their personal opinions and reasons for switching tools/software they use...

Agreed. And the fate of SD might just be one of those "company secrets"...NDAs vary depending on the nature of the information that is to be kept private, which can include opinions concerning company products covered by the NDA. Lord knows I'm not trying to get into a ****ing match concerning the technicalities of an NDA I've never seen, though. ;-)

Quote:

But back to the issue at hand here... StreetDeck all you need to do is give us a roadmap... please?

Thanks!

I'm not trying to incite problems here, but hopefully the "statement" to be issued tomorrow will include more than a roadmap - what are SD users to do if this support hiccup should happen again, but for two months, or even a year, next time? There needs to be some explanation for what has happened...I don't want heads on stakes...just solid assurance that SD/mp3car.com has resolved the problem that allowed this to occur, and that an identical problem won't occur again.

2k1Toaster · 04-03-2008, 11:19 PM

Quote: Originally Posted by marchello2000

2 points:

1. I think you fellas are confused as to what an NDA is... It s an agreement to share company secrets between the parties that sign the NDA. It is not meant to prevent people from sharing their personal opinions and reasons for switching tools/software they use...

2. Jan, I am a DSP Software guy (at heart - not during my day job, unfortunately). Can you please elaborate what makes Centrafuse superior at "audio processing" (assuming that is what you meant, and not that UI is more convenient for your purposes). Both SD and Centrafuse, to the best of my knowledge use DShow to render audio (I am not even going to go into audio fidelity of various MP3 codecs, since that is not the issue here)

But back to the issue at hand here... StreetDeck all you need to do is give us a roadmap... please?

Thanks!

2) Because I am pretty sure SD uses windows media player to work, which is inheritantly bad at audiophile level sound. I have no idea what CF uses.

S4Per · 04-04-2008, 12:11 AM

Quote: Originally Posted by RedGTiVR6

it's not like it's a big secret. I'm an audio person, and since I compete in audio, I have to find the best audio processing avaliable in an easy to use interface. Centrafuse is it for me.

i wasn't looking to attack by asking the question. last i looked at your sig (long time ago), it had SD in it, and I remembered talking a lot about SD via forum or PM with you. It was an honest question.

RE: tomorrow's announcement: all I'm hoping for is that it's open and honest, and that it acknowledges the disrespect that has been shown to this (still loyal, but fading) community.

gfmedia · 04-04-2008, 12:38 PM

we must all be sleeping or patintly waiting for this "annoucement" that is supposed to come today. About as timely as the help coming from them...zzzzzzzzzzzzzz

RickCain · 04-04-2008, 01:51 PM

This pending announcement is like waiting for a SD update.

parksgm · 04-04-2008, 03:21 PM

Quote: Originally Posted by mrcgibb

latest reply by email from mp3 for sd

We do not offer refunds for StreetDeck - this is clearly stated on the website. We are aware of the comments on the forum and an Mp3Car statement will be posted tomorrow. Your concerns stated are unfounded, regarding the StreetDeck Software. regards

Quote: Originally Posted by gfmedia

we must all be sleeping or patintly waiting for this "annoucement" that is supposed to come today. About as timely as the help coming from them...zzzzzzzzzzzzzz

Quote: Originally Posted by RickCain

This pending announcement is like waiting for a SD update.

Gotta remember...no "official" word that there's going to be an announcement...just the relayed email. My money is on an annoucement next week sometime at this late date.

Fiberoptic · 04-04-2008, 04:54 PM

Thank you all for your comments about StreetDeck and Mp3car. We really appreciate the feedback from our customers and our community to help guide the direction of our company and the products that we offer. Some of your comments are not positive but it is important for us to get this feedback from our users and community so we can know how to improve our products, processes and procedures.
Many of you have expressed concerns about the future of StreetDeck. We have not given up on StreetDeck. We continue to sell and promote StreetDeck as well as invest a substantial amount of resources to support StreetDeck’s growth and expansion. Not all of these investments and status reports are public for many reasons.
We are going home to our families for the weekend but Mp3car along with the god_of_CPU will have more news for you next week about the continued growth, progress, and support of our StreetDeck software.

danielkh · 04-04-2008, 04:56 PM

Cool, it's back. Now I'll put this where it was supposed to go.....my opinion.
_____________________________

I have tried CF, and I would keep SD, unsupported, before I would consider changing. Tried embedding mappoint into CF and startup would take forever. Thought the computer froze up several times.

After installing a 256mb video card to use the visualiation background, and then a full reformat (3rd and FINAL time trying to run Vista on anything), reload, and a direct upgrade to current version from the CD version, and SD hasn't even hiccupped. Then recently installed an Imon Ultrabay, programmed it with Streetdeck (super easy to do), and the system now runs, looks, and performs better than I imagined it could.

Maybe they are offering CF in order to keep their SD programmers egos in check, or just to get a larger customer base (I know CF has been signing up sellers), but to give up on SD would be an extreme mistake. Can't see it happening.

Although, I have seen some silly things and attitudes coming out of this company, so who knows. Maybe SD is being taken by someone else? That might not be a bad thing. More resources, better support, less liability to the whole company. Anyway, we could speculate, but there is one thing for sure......if they were to drop SD, just drop it, someone else would buy the rights and continue. Again, not too bad an idea.

SD is too far ahead of any competitor not to continue, IMHO. The only difference I see between CF and RR is you have to pay for one of them.

dittohead · 04-04-2008, 04:57 PM

Keep us updated. I want to buy this software if I know it will be supported. It is far and away the best one I have tested. Good luck and have a great weekend MP3Car staff!